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Elsa RAPHANEL

GOTHENBURG

En résumé

I am working as an HR administrator in the Human Resources Workforce department of Volvo Group in Sweden.
Outstanding communication skills, very fast learner (working in swedish and english). Conscientious, organized and reactive. Work well under pressure. Positive attitude and excellent customer service skills. Bachelor degree in HR and administration obtained in 2014.
Work experience and Bachelor degree in Sales, Production and Marketing in the Tourism Industry.

Mes compétences :
Microsoft office
Amadeus
SAP HR
Sales
Gestion administrative
Marketing

Entreprises

  • Volvo Group Business Services - HR administrator

    2013 - maintenant Daily cooperation with managers, employees and HR Business Partner within Volvo Group in Sweden to secure the payment of all salaries in due time and the registration of any employment changes in the company. Good knowledge of SAP. Use of swedish and english at work.
  • Volvo Trucks - HR assistant trainee "Talent management and competence development" Depart.

    saint priest 2013 - 2013 Assisting in projects related to Competence development, talent management.
    Organizing workshops / meetings, preparation of Powerpoint material, participation in the development of the projects (ideas, processes) and administrative tasks.
  • Independant in Tokyo, Japan - Private French teacher and private French tourist guide

    2010 - 2012 - Teaching French to adults and children
    - Guiding French and English tourists in the city of Tokyo, Japan
  • Toorism Travel Agency, Paris, France - Travel Agent

    2009 - 2010 - Determining customer needs and providing world-class service to customers.
    - Customer interaction via phone and e-mail.
    - Flights, cars, hotels booking and tailor-made travel programs creation.
    - Customer assistance with matters regarding passports and visas.
    - Sales challenge awards won in the company.
  • Terres de Charme Tour Operator, Paris, France - Production and sales Manager's Assistant

    2008 - 2009 - Contract negotiation and constant communication with hotels, airlines.
    - Price computer input.
    - Travel fact sheet creation for both customers and sellers. - Assisting manager in brochure creation.
    - Business partner search.
  • Carlson Wagonlit Travel, Biarritz, France - Corporate Travel Agent

    2007 - 2007 3 week internship.

    Flights, cars, hotels booking for corporate customers.
  • La Route du Japon Tour Operator, Vincennes, France - Travel Agent

    2007 - 2008 3 months of internship then 2 months limited time contract in this company.

    Full responsibility of the agency for 2 weeks (during Director’s business trip).

    - Customer interaction via phone and e-mail.
    - Airfare, cars, hotels booking and tailor-made travel programs creation.
    - Update company’s website content.
    - Administrative work.

Formations

  • Icadémie School (Paris)

    Paris 2012 - 2014 Bachelor (distance courses)

    Administration and Human Resources
    - talent management
    - training
    - recruitment
    - payroll and benefits administration
    - accounting
    - communication

  • Folkuniversitet (Göteborg)

    Göteborg 2012 - 2013 Swedish courses

    Current level : fluent
  • Arc Academy Japanese Language School (Tokyo)

    Tokyo 2010 - 2012 level JLPT 3 (750 kanjis)

    Japanese language student - Ability to understand Japanese used in everyday situations to a certain degree.
  • IEFT

    Paris 2008 - 2009 Bachelor

    Marketing, economy & Travel coordinator - Half year at school, half year working at Terres de Charme company.
  • Lycée Hôtelier (Biarritz)

    Biarritz 2006 - 2008 BTS (2 year study)

    Travel production and sales - 15 weeks of internship included.
  • Oxford Intensive School Of English OISE (Oxford)

    Oxford 2005 - 2006 Cambridge First Cerficate in English (FCE)

    Ability to use everyday written and spoken English at an upper-intermediate level for work or study purposes.
  • Lycée René Cassin Baccalauréat Littéraire

    Gonesse 2004 - 2004 Baccalaureate

    Speciality : visual arts and art history
  • Université Bordeaux

    Bordeaux 2004 - 2005 1 year study

    Visual Art and Art History - Art History & Visual Art Training

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