Clichy
Customer Service:
- Recommendation and Implementation of Customer Service Policy for FMCGs
- Negociation of European Service Contract for Global/European Accounts (Orange, Vodafone)
- Optimisation of the service logistics / financial flows supporting customer service
- Call Center SLAs achievements and Peaks Management
Project Management :
- Modelisation capability supporting decision-making
- Set-Up of a Customer Service Department for a Company starting business in France
- Management of products and related data processing flows
- Upskill of a Western Europe call center hub multi countries, multi languages, multi brands
Sourcing
- RFI/P/Q Construction
- Delivery & Pricing Negotiation
Team Management : in charge of 35 team members
International : fluent business English (TOEIC=885/990); international and matrix teamwork experience