A business professional with over ten years experience developing new businesses with major companies in the industrial, automotive and aerospace markets. I am trained in key account management and complex sales. I am comfortable negotiating with all management levels with a strong customer-driven and profit-generating approach. My academic background involves international purchasing, as well as business development experience; both allow me to elaborate efficient customer value proposals in an international and multicultural environment.
Due to business retention and globalization, selling face is changing. Before, selling was transactional and product focused ; nowadays selling has become relational , consultative , customer focused and catered to the buyers needs.
I'm deeply convinced that all stakeholders ( in the value chain) within a company should be involved in the client's satisfaction. Companies have to be more flexible , people have to share more informations. I really believe in communication between people and participative management to liberate innovation concerning products and services. As a conductor , the key account manager has to coordinate all stakeholders to achieve goals and play a good "symphony".
Mes compétences :
Prospection de clients
Gestion de la relation client
Key account management