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Julien PEGON

LYON

En résumé

Dynamic hands on professional with a solid background in delivering outstanding service to highly discerning international travellers at a flagship property. Acutely aware of the standards of service required by your property. Trouble-shooter, thrives on a challenge, works diligently and patiently to resolve business issues. Team builder, mentor and motivator, proactively drives staff to succeed and deliver. Effective and tactful communicator in two languages, develops profitable rapport with persons of all ethnic and cultural backgrounds. Reliable and trustworthy, works independently or as an active team player.

Mes compétences :
Ressources humaines
Luxe
Restauration
Management
Formation
Vente

Entreprises

  • Hotel Mercure Orange Centre - Directeur

    2015 - 2015 Mission Interim en Direction Générale
  • Best Western Hotel Arène-Külm Orange - Directeur

    2014 - 2015 Direction Générale
  • Park Inn By Radisson Orange - Operations Manager

    2014 - 2014 •Standards recovery
    •Day-to-day operations
    •Owners relations
    •Debranding
  • Radisson Blu 4*, Lyon, France **CURRENTLY BEING RENOVATED** - Rooms Division Manager

    2011 - 2014 •Challenging work conditions : hotel atop a 30+ story tower, 35+ years staff seniority, product has not been renovated in over 18 years.
    •Certified Yes I Can Trainer
    •Increased GSI Scores from 7.41 Year-End 2010 to 7.69 Year-End 2013
    •Increased QPR Scores from 76,9% in 2011 to 84,5% in 2013
    •Acting Operations Manager after hours and at weekends.
  • Kasbah Tamadot 5*, Asni, Morocco - Front Of House Manager

    2010 - 2010 • Working successfully with a team of 30 local staff.
    • Supervising Front Office, Housekeeping & Laundry operations in an isolated, challenging environment.
    • In charge of maintaining a friendly, relaxed and casual environment for guests as per Virgin policy, whilst ensuring a level of service comparable to that of traditional 5* establishments such as Four Seasons or Park Hyatt.
    • Constantly working on teams’ training and development to ensure a steady level of service and smooth guest experience.
    • Managing tight and frequent stock takes.
    • Deputy General Manager after hours and at weekends.
  • Hotel Beauchamps 4*, Paris, France - Rooms Division Manager

    2008 - 2010 • Re-opening experience: successfully dealt with the rebranding, physical and service levels upgrades of the property from 3* to 4* including new criteria released by the French Government early 2009.
    • Recruited, trained and coached 3 department heads.
    • Working successfully with a team of 25 year seniority, highly unionized housekeepers.
    • Defined and implemented all concepts, procedures and SOPs for the rooms division in compliance with Leading Quality Assurance criteria.
    • Deputy General Manager after hours and at weekends.
  • Park Hyatt Paris-Vendôme 5*, Paris, France - Night Manager

    2005 - 2008 • Dealing with highly discerning international guests (29% USA, 10% Japan, 05% Middle East). Return guests rate over 50%.
    • Being the “after hours” key contact for Top VIPs of the entertainment, fashion and business world.
    • Increased night shift productivity through training, innovative tools and a totally new check-list (Steady staffing of 4 agents accomplishing 12 more tasks whilst business increased by 25% in volume and 40% in revenue).
    • Certified Hyatt Departmental Trainer.
    • Successfully graduated from the HYLeadership program (management level training cycle designed for highly qualified middle-managers).
    • Participated in the successful migrations from Fidelio V6.2 to Opera V3, and then Opera V4.
  • Thomas Cook’s Explorers Hotel 3*, Marne-la-Vallée, France - Front Office Manager

    2004 - 2005 • Increased overall guest satisfaction from 80% to 90% in 6 months (Audit by an independent consulting firm).
    • Reduced personnel turnover by 35% in 9 months.
    • Generated an overall 10 000$ in savings on personnel and supplies expenses in 4 months through cross-training and thorough budget control.
    • Successfully managed a multicultural team of 30 agents from 12 different backgrounds (15 languages spoken).
  • Disney’s Newport Bay Club & Convention Center 4*, Marne-la-Vallée, France - Night Manager

    Chessy 2002 - 2004 • Coordinated all activities at the hotel during the night shift (including rooms, f&b, banqueting & conventions operations).
    • Supervised outside company workers.
    • Implemented new Management on Duty & Maintenance follow-up tools.
    • “Resort One” accredited: Managed all 7 Night Managers at the Resort (7 hotels, 5600 rooms, 22 000 guests at full capacity).
  • Hyatt Regency O’Hare & Convention Center 4*, Chicago, USA - International Management Trainee – Acting Asst. Front Office Manager

    2001 - 2001 • Managed high-profile and sensitive groups up to 6,000 room-nights.
    • Increased guest satisfaction by 100% in 9 months (Audit by Gallup).
    • Followed up on Regency Floor, Gold Passport and VIP guests.
    • Hyatt Touch Award for outstanding guest service, August 2001.

Formations

  • Hiroshima Keizai Daigaku (Hiroshima)

    Hiroshima 2000 - 2000 Exchange Program. Majors : Management & Japanese Language

    Final essay on Japanese Quality Management Theories.
  • Ecole Supérieure De Commerce (Clermont Ferrand)

    Clermont Ferrand 1998 - 2002 Master in Management

    Final essay on Quality Management in the Hotel Industry, rated A+ by Professor Dennis Kearney, Quality Management Specialist & Consultant, Kansas University, KS, USA.
  • Lycée

    Chamalieres 1996 - 1998 BTS HA (2-year Undergraduate Diploma Specialized in Hospitality). Majors : Marketing & Accounting
  • Lycée

    Chamalieres 1993 - 1996 BAC TH (3-year High School Diploma Specialized in Hospitality)

Réseau

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