Pascale BECHON


En résumé

Sales and Customer care Specialist in an International Environment
English, Spanish, French fluent

Responsible for the delivery of world class customer service across the business unit, encompassing all areas of the operation from contact centres to installation work and after-care.
Generation of proactive business solutions in order to obtain higher customer satisfaction ratings and lower complaints.

Team leadership, strong commercial focus and an innovative approach .

Mes compétences :
Scuba Diving
Industrie Pharmaceutique
Matières Premières Aromatiques
Amérique du sud
Europe du sud
Développement commercial
Incoterms 2010
Administration des ventes
Aisance relationelle


  • Novartis Pharma AG - Supply Operations Manager

    RUEIL MALMAISON 2015 - maintenant
  • Grifols - Customer Service Representative

    2015 - 2015 Responsible and accountable for supporting all aspects of the EMEA Diagnostics SCM
    management, from finished goods Procurement and Inventory Management, to customer
    service activities and reporting.

    Establish key contacts and build relationships both externally and internally that will support Grifols Diagnostic’s EMEA SCM processes.

    Primary contact with third party warehouses, suppliers, QA, Technical Service, Product Support and the rest of the Supply Chain team, on all issues pertaining to the effective management of SCM activities for Grifols Diagnostics EMEA.
  • DELPHARM - Head of Customer Service

    huningue 2012 - 2014 Customer Care.
    - Client oriented service and a positive attitude to solve the customer problems
    - Smooth communication with internal and external clients
    - Customer orders management
    - Monthly S&OP preparation and presentation
    - Billing process follow up with the Financial Department
    - Turnover, forecasts, open cases control
    - Logistics, Transport and distribution strategy participation
    - Custom and EU clearance organisation

    Customer Service Team Management.
    - Goals and objectives set up
    - Employees training and supervision in the use of and respect for the work procedures in conformity with the company’s quality system
    - Employees motivation and initiative encouragement for work process improvements
    - Budget and S&OP preparation for the group
    - KPI's management and report
    - Weekly Meetings organisation with other departments within the company for a good cooperation and communication improvement .

  • Polarome Switzerland - Sales Export and Customer Service Executive

    2006 - 2010 Sales development.
    - Strategic Consulting, including business plan & sales strategy development.
    - European (Spain, Italy, France, UK) portfolio management.
    - New customers prospection, information collection
    - South European customers and Congress visits

    Customer care.
    - Orders management
    - Turnover vs forecasts and contracts control and follow
    - Follow up of invoices with account department
    - Business problems solve
    Teamwork with 4 assistants.

  • Polarome USA - Sales Representative

    2006 - 2006 - Prospect and visit Customers in Texas and NY
    - French and Spanish Customer's portfolios management
    - International expeditions management
    - Sales figures preparation

  • ADRIAN INDUSTRIES - Customer Service and Internal Sales Representative

    THOMERY 2001 - 2006 Sales area covering South & Central America, South East Asia, Africa, the Middle East and Oceania.
    - Trade, development of sales and prospecting customers.
    - Customer’s portfolios and expeditions management.
    - Sales Budgeting and controlling of the sales figures.
    Sales Administration for the US Subsidiary. Part-time sales person covering Spain, Italy and Germany
  • SEPHORA - Perfume Department Manager

    BOULOGNE BILLANCOURT 1998 - 2000 - Management and responsibility of the turnover, the margins, the inventory, the merchandising.
    - Three persons team-work management.