VERTU / London, Harrods
- Concession Manager
2011 - 2013
• Oversaw all store operations.
• Developed and implemented plans to maximize sales and meet and exceed goals and objectives.
• Implemented store procedures, set standards and modelled behavior for optimum customer service.
• Set individual staff sales objectives and goals.
• Prepared sales and marketing reports on daily, weekly and monthly basis.
• Analysed sales figures and forecast future sales volumes to maximize profits.
• Managed store revenue, including cash handling and deposit reconciliation.
• Managed inventories, supplies, stock levels and making key decisions about stock control.
• Conducted regular store meetings.
• Utilised merchandising skills to drive sales through effective merchandise presentations.
• Assisted with team recruitment, training and developing an effective sales staff.
• Developed and implemented employee performance evaluations and improvement plans.
• Resolved customer problems and complaints by determining optimal solutions.