Almouctar LAOUALI

En résumé

Entreprises

• ISON Technologies - Program Manager - Delivery

  2012 - 2016 As Program Manager Francophone, manage IBM NWSM project for 7 Francophone countries to support Airtel IT operations as per contract. Driving and supporting contractors including IBM, Alcatel Lucent, Comviva, Avaya and Techmahindra Technologies. Ensuring policy implementation, reporting and incident handling across 6 countries. Drive & Manage service quality and improvement of service delivery processes. Preparing technical proposals and implementation of change control procedures. Running helpdesk, network and server support activities. IT procurement and delivery for all the involved projects. Ensuring regular reporting, escalation of Level 1, 2 and 3 incidents. Vendor coordination and assuring L3 support delivered and issues resolved within SLA timings. Monitoring the cleanup and upgrade of IT infrastructure, inventory & asset management and management of customer relationship.
  
  
  Achievements:
  • Managing IBM NWSM Project for 7 Francophone countries including Burkina Faso, Chad, Congo Brazaville, DRC, Madagascar, Niger and Gabon.
  • Managing contracts and service delivery for IBM and other clients l.
  • WIFI Survey for Airtel in Niger and Gabon.
  • Data Center Project for IBM in Burkina Faso, Chad, Niger, CongoB and Gabon.
  • Wifi Installation and configuration in Niger, DRC and Gabon using Ruckus and Alcatel Lucent Equipements.

• MaraIson Technologies - Country Delivery Manager - Niger

  2011 - 2012 Helping of L2 to solve complex problems
  • Ensure good workflows managing OF L1 and L2 and Schedule of Work
  • Ensure the proper functioning of Active Directory servers, DNS, DHCP, Email, Files, Printers, and other servers / services / computing equipment within the scope of our contracts
  • Ensure the updating of computer systems (servers and desktops)
  • Propose changes in the computer equipment for more efficient use of systems
  • Prepare reports on the level of service, noting the non-availability of IT services and their causes
  • Prepare reports on any incident that may occur within our clients, with a synopsis of the problem, activities incurred to resolve the problem and the action plan
  • Perform other duties entrusted by the Vice President of Operations
  • Manage computer hardware vendors on behalf of our clients and ensure that vendors adhere to their agreed level of service
  • Ensure compliance with service levels as established by our customers
  
  Achievements:
  - World Health Organization consulting - Niger
  - MaraIson Q3-2011 Innovation Award

• Atlantique Telecom - Niger - System Administrator

  2011 - 2011 • Ensure the availability and security of information systems
  • Establish resource monitoring devices (monitoring the evolution of resources)
  • Ensure the safety of access to different systems
  • Provide the necessary changes to ensure proper integration and proper functioning of information systems
  • Develop a plan (and / or monitoring) maintenance, updating, backup and restoration of computer systems
  • Keep records of the computer hardware and software resources
  • Managing the systems hardware and software and its proper use
  • Support for infrastructure needs and support in IT projects
  
  Achievements:
  Citrix deployment for billing applications

• Gamma Infiormatique - Niger - Technicien de Maintenance Informatique

  2008 - 2011 - Preventive and curative maintenance of computer equipment of different customers
  - Feasibility study and implementation of Ethernet and WIFI
  - Technical assistance to customers
  - Deployment of servers
  - Quality Management System manager and Auditor
  
  
  Achievements:
  - Exchange deployment for SEEN, WHO.
  - Management System of Quality auditor for Gamma INFORMATIQUE
  
  

• Ministère de la Défense Nationale - Etat Major Inter-armées - Appelé du Service Civique National

  2006 - 2008
  - Centralized network via different administration consoles
  - Centralized management of security risks and threats
  - Monitoring of individual orders
  - Implementation of various networking features
  - Training of network users

Formations

Pas de formation renseignée

Réseau

• Stéphane MONNOT-BOUDRANT