Carlos DOS SANTOS

En résumé

Entreprises

• Bnp Paribas Cardif - Responsable Exploitation

  Nanterre 2015 - maintenant * Managing a task force of 80 persons working in situ at the customer headquarters - BNP Parisbas bank to provide
  documents management and treatment on outsourced solutions.
  * Ensuring that the team meats and delivers the planned results
  * Ensuring adequate and rapid treatment of all customer complaints
  * Constant follow up along with the customer to revise procedures when necessary and ensure customer satisfaction
  3

• Rayan Investment Angola - Retail Sales Manager

  2012 - 2015 Accountable for developing and establishing a new sales division; providing specialised service to retailers in Luanda.  ƒ Developing and implementing commercial strategies and effective sales plans as well as setting sales targets.  ƒ Recruiting and facilitating required training to new and existing team members.  ƒ Restructuring the entire work chain from sales through to distribution teams also increased sales from 13M$ to 18M$ in  three years  ƒ Emcasa brand start‐up (toilet paper and napkins) that became number two in sales and brand awareness after 18 months;   ƒ Alpro brand star‐up in the Angolan market with a quick coverage of all supermarkets in town.   ƒ Present at FILDA 2013 with Rayan Investment – the biggest Luanda’s business fair. 

• Family Frost - Portugal - National Sales Manager

  2003 - 2012 Family Frost, LDA. - (Eismann Group Multinational Leader in Direct Sales of Frozen Food), Portugal
  * Supervised and evaluated performance of 14 sales areas across Portugal along with creating and maintaining a national
  customer database.
  * Responsible for a sales growth from 7 to 15 million EUR uros
  * Recruited and trained a new area sales manager while providing support to optimise tour profitability.
  * Coordinated with an internal trainer and implemented apt training programmes.
  * Coordinated start-up of five new sales areas as well as regularly collaborating with FF Spain to implement changes in the
  commercial system and training programmes.
  * Analysis and coordination meetings with the holding company in Germany
  * Part of the that opened and started-up of FF Brazil ;
  * Coordinated between company and the holding company to implement internal computer systems and management
  programme.
  * Worked in close coordination with the marketing manager, the financial manager and the logistics manager - while
  reporting to the managing director.

• Family Frost - Portugal - Regional Sales Manager

  2000 - 2002 Family Frost, LDA. - (Eismann Group Multinational Leader in Direct Sales of Frozen Food), Portugal
  * Supervised and analysed five sales areas in Portugal also assisted the area sales managers in optimising tours profitability
  and managing salesman recruitment.
  * Facilitated regular training to groups of salesman as well as coordinating start-up of one new sales area.
  
  EARLY CAREER

• Family Frost - Portugal - Area Sales Manager

  1998 - 1999

Formations

• Lisbon Technical University (Lisboa)

  Lisboa 1992 - 1996 Degree in Management and Administration

Réseau

Pas de contact professionnel