-
Laburo
- Résponsable du développement commercial
2016 - maintenant
Laburo est une startup spécialiste des nouveaux modes de travail. Application mobile, elle simplifie l’accès aux espaces de travail nomades et connecte les coworkers entre eux. Je suis responsable de la stratégie et du développement commercial
-
Microsoft
- Transformation Program Manager
Issy-les-Moulineaux.
2013 - 2015
Définition et implémentation de la stratégie de transformation – en charge du :
- Déploiement de nouvelles capabilités pour améliorer l’agilité du groupe et la capacité de réponse aux besoins clients - 40+ ingénieurs impliqués
- Plan d'embauche, coordination du recrutement, atteignant 12% de diversité
- Conduite d’initiative de réduction de coûts - Budget travail baissé de 13%
- Budget et plans de formation et évolution des compétences
-
Microsoft
- Manager d’ingénieurs Support
Issy-les-Moulineaux.
2011 - 2013
• Mission : identifier, prévenir et résoudre les problèmes IT des grands comptes au travers d’un catalogue de services sur site.
Responsabilités :
• Encadrement d’une équipe de 16 ingénieurs experts dans les technologies de Microsoft - Recruter, développer et accompagner.
• Suivre indicateurs de performance et adhésion aux procédures
Utilisation : 73% vs objectif de 62%
Satisfaction clients : 86% vs objectif de 77%
Temps de trajet 9% vs objectif de 14%
-
Microsoft
- Western Europe Business Engagement Manager
Issy-les-Moulineaux.
2009 - 2011
Customer Service & Support (CSS) - Dublin (Ireland)
Managed relationship with area key stakeholders, acting as point of entry to the Customer Service and Support (CSS) group for the Subsidiary stakeholders such as Customer and Partner Experience Leads, Segment Leads and Marketing team.
-
Microsoft
- Senior Project Manager
Issy-les-Moulineaux.
2004 - 2009
Customer Service & Support (CSS) - Dublin (Ireland)
- PMP certified, managed complex, cross segment, cross country projects
- Managed a team of vendor Project Managers, coached and mentored junior Project Managers
- Delivered process improvement project using six sigma methodology
-
Microsoft
- Project Manager
Issy-les-Moulineaux.
2002 - 2004
Microsoft European Operations Centre (EOC) - Customer Care - Dublin (Ireland)
* Managed and delivered six sigma projects, including a call management review project - identifying and optimizing over 20 customer related processes, designing and deploying new change management process;
* Managed roll out and delivery of Knowledge Centre Tools in Customer contact group
* Transitioned fulfilment Front End / customer Service functions to onsite vendor ;
-
Microsoft
- Vendor & Program Manager Fulfilment
Issy-les-Moulineaux.
2001 - 2002
European Operations Centre (EOC) Dublin - Ireland
Managed fulfilment front end program and contact centre (customer service, training & finance)
- Accountable for vendor’s key performance metrics such as quality of service and customer satisfaction
-
Microsoft
- Channel Analyst
Issy-les-Moulineaux.
1999 - 2001
* Managed channel stock for optimal level, minimizing risk of excess channel inventories or channel stock-outs for Western European distributors ;
-
Microsoft
- Commercial Account Manager
Issy-les-Moulineaux.
1997 - 1999
* Managed and supported channel partners and distributors in Spain, France, Greece and Portugal, providing dedicated and pro-active operational account management ;
-
Ferro Enamel Espanola
- Executive Assistant
1994 - 1996
* Supported global production General Manager
* Provided Monthly production reporting and business intelligence ;
-
Vives Azulejos & Gres
- Export administrator
1992 - 1993
* Managed European customers, handling queries and issues from order entry to shipping and returns, including export related paperwork ;
-
Habitat S.A.
- Customer service agent
1991 - 1991
* Dealt with customer queries and issues, reservations and payments for estate agent ;
