Abdelhakim GOURGUE

En résumé

Entreprises

• Cummins Inc. - Service Manager - Cummins Maroc

  2018 - maintenant • Supervise employees who install, service, and repair equipment and machinery.
  • Provides coaching and feedback to individual Service Technicians and/or Service advisor; provide performance reviews and opportunities for professional growth.
  • Provides first level of support to Service Technicians requiring assistance;
  • Manage service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
  • Reviews quotes for accuracy prior to communication to customers;
  • Participate in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Monitor the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
  • Monitor goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
  • Resolve customer concerns related to Cummins or distributor warranties; develop strong relationships with key customers through frequent and professional communication.

• Cummins Inc. - Service Engineer - Africa and Middle East

  2017 - 2018 • Provide technical training to distributors and their staff.
  • Provide technical support for gensets and Cummins related products in the territory.
  • Maintain good relationships with customers.
  • Act as a link between factories and distributors’ technical teams.
  • Advise distributors’ staff on unpublished issues.
  • Report all product field problems into the monitoring system.
  • Attend and participate to the regional conference calls for service support.
  • Document cost and customer impact information in order to prioritize corrective actions.
  • Lead or manage failure analyses with Divisional Field Service Engineers.
  • Investigate product problems on site.
  • Document the corrections made to products.
  • Visit site to help distributors solve difficult problems.
  • Work with factories to improve the quality of Cummins products.
  • Commissioning of Cummins gensets and Switchgears (DMCs).

• Cummins Inc. - Service Engineer - Africa

  2012 - 2016 • Provide technical training to distributors and their staff.
  • Provide technical support for gensets and Cummins related products in the territory.
  • Maintain good relationships with customers.
  • Support distributors to help protect the reputation of Cummins products.
  • Act as a link between factories and distributors technical teams.
  • Advice distributors staff on unpublished issues and problems difficult to solve.
  • Report all product field problems into the monitoring system.
  • Attend and participate to the regional conference calls for service support.
  • Document cost and customer impact information to establish priority for corrective action.
  • Lead or manage failure analyses with Field Service.
  • Investigate product problems on site.
  • Document the corrections made to products.
  • Visit site to help distributors solve difficult problems.
  • Work with factories to improve Cummins products.
  • Commissioning of Cummins gensets.

• Hewitt Équipement Limitée - Parts and Service Sales Representatif (PSSR)

  2008 - 2012 • Prepare quotation for all products supported by the Energy Division.
  • Implement strategies to increase market share and margins for the company.
  • Provide proactive management of service agreements currently in effect for parts and services.
  • Respond to tenders.
  • Manage territory / customer with the external representative.
  • Work closely with the site foreman and dispatchers for proper work planning.
  • Write technical proposals.

• MDL Énergie Inc. - Junior Engineer

  2007 - 2007 • Perform the power factor correction studies.
  • Perform the waveform quality and harmonic analysis.
  • Perform the protection coordination studies.
  • Perform the network analysis.
  • Perform the short-circuit studies.
  • Perform the commissioning of switchgear.
  • Perform the protection relay maintenance (CO, IAC, RI, ...)
  • Perform the breakers maintenance.
  • Perform the maintenance of the electrical transformers.
  • Perform the maintenance of the electrical substations.
  • Perform the relay pick-up verification.

• Laboratoire Public D'essais Et D'etudes - Senior Electrical Technician

  Casablanca 1996 - 2000 • Perform preventive maintenance of electrical transformers.
  • Ensure the follow-up of the electric projects, from inception to completion.
  • Control the electrical installations according to the currents standards.
  • Perform the maintenance of the electrical installations.
  • Inspect the works made by contractors on construction sites.
  • Read, interpret and verify the electrical plans.
  • Write technical reports.

Formations

• Caterpillar University (Montréal)

  Montréal 2008 - 2012 Electric Power Sales Manager/Product support Manager
  
  Online training for Parts and Service Sales Representatif (PSSR)

• École De Technologie Supérieure (ETS) — Université Du Québec (Montréal)

  Montréal 2000 - 2006 Bachelor of Engineering - BE
  
  Scholarship of Study of Excellence from the Association of the Power Industry of Quebec ( AIEQ)

• Ecole Superieure De Technologie (Casablanca)

  Casablanca 1992 - 1995 Diplômes Universitaires de Technologie

Réseau

• Belzeau JOU, ING.