Menu

Abdellah DEMMOUCHE

Bangalore

En résumé

CMMI for DEV V1.2
Certified ITIL V3 Foundation

- Quality Policy Implementation experience
- Ensuring methodology compliance and streamlining quality system for service & solution delivery
- Architecture Enterprise
- Training/Coaching on IT standards CMMI,ISO20K,COBIT
Internal Auditor on Program/Project,Development and Support Management


- Customer,endusers and employees satisfaction surveys.
- Deep expertise in IT Improvment Program

- Development and Support Team Management

Mes compétences :
Audit
Audit ISO 9001
CMMI
Customer Satisfaction
EN9100
FDA
GMP
ISO 20000
ISO 9001
ISO TS 16949
ITIL
kaizen
Lean
Lean Six Sigma
PMBOK
PMI
PMP
Six Sigma
Survey
TMS
WMS

Entreprises

  • WIPRO TECHNOLOGIES - COUNTRY QUALITY MANAGER

    Bangalore 2010 - maintenant As Quality Assurance Manager for France, i am responsible for establishing and sustaining process maturity and rigour in all accounts in France.
    I am also responsible for implementing all Mission Quality initiatives (ITIL,CMMI High Maturity, CobIT) in and around France.

    Remediation&Recovery Plan for governance,quality and delivery

  • SNCF GEODIS- CONTRACT LOGISTICS - Software Development Manager - Quality Manager

    2007 - 2010 Software Development Manager :

    - Software Management of Warehousing tools – Project, Maintenance and Roadmap Streams) 17 FTE.
    - Employee satisfaction survey management.
    - Member of SEPG at IT corporate level.
    - Installation/Operational/Performance Qualification of IT systems regarding GMP (FDA&AFSSAPS )



    Quality, Methods and Processes Expert within the Logistic IT Dept :

    - CMMi Implementation of PPQA,REQM,CM,VER,VAL process areas.
    - In charge of the IT part of the Business QMS
    - Internal Audit and Methodology support ( PM, Application Management, Training and Support, Local Infrastructure) within Logistic IT Dept (50 employees)
    - Training/Coaching in Methodologies
    - Competencies&skilles cartography and training plans
    - Metrics and KPI Office.
    - Internal/External Reporting to internal customer and IT Corporate
    - ISO 9K1 AFAQ/VERITAS certification and renewal programs
    - SEPG Lead- Design, Delivery, Support and Audit of PM/AM/Support process within IT Operations and Others IT Depts. (300 employees)

  • CAPGEMINI - Application Manager

    SURESNES 2003 - 2006 - Management of 8 engineers
    - Application Maintenance
    - Hotline level 2,3 with Remedy ARS
    - Engaged in Certification CMM level 3 of the entity Capgemini Outsourcing Services
    - Single Point of contact for quality issues

  • Capgemini Ernst&Young - Software development engineer

    2001 - 2002 - Development in COBOL/FORTRAN/SQL /C#, on Open VMS /IBM/Iseries platforms.
    - In charge of IT QMS parts. (Knowledge Management)

Formations

  • Ecole Nationale Des Ponts Et Chaussées (Champs Sur Marne)

    Champs Sur Marne 1997 - 1999 global engineering

    3rd year
Annuaire des membres :