Abdoul Aziz BA

En résumé

Entreprises

• Telco Carrier - Head of IT Support Department

  2008 - maintenant Responsibilities include:
   Overseeing and providing work direction for an adequate support to IT functions (Help Desk, on site maintenance in accordance to SLA’s)
   Overseeing and providing work direction for assets management throughout all the equipment’s lifecycle from issuance, disposal to write-off.
   Centralizing, analyzing all business units needs on IT equipments and formulating the budget
   Developing RFP’s for procurement / contractual services; and overseeing technical evaluation for bids received
   Monitoring budget execution and ensuring adequate stocks of equipments to meet the business units ’ demands in accordance with approved budget
   Validating and enforcing policies and ratios related to computers and printers distribution
   Planning and directing all major projects on the x86 Infrastructure (i.e. Servers Consolidation, Servers Virtualization)
   Reporting on key activities of the department

• Telco Carrier - ITIL Project Manager

  2006 - 2008 ? Performed a maturity analysis of Sonatel’s IT processes (interviews, tools and documentation analysis) in association with consultants and produced the reports
  ? Defined a Continuous Service Improvement Programme and proposed a plan to realize the initial Service Improvement Plan
  ? Developed technical specifications for the acquisition of an IT Service Management Solution
  ? Managed the implementation of the Asset Management and Service Desk modules of the selected tool (organized training sessions, validated functional specifications and overlooked the integration of the product)
  ? Defined a Service Catalog and a Service Specification Sheet as inputs of the Service Level Management process
  ? Performed regular project’s reviews with the IT management committee
  ? Acted as correspondent for Sarbanes Oxley compliance issues (IT controls)

• Opérateur Telco - IT Systems Engineer

  2001 - 2004 • Installed, configured, and administered mainframes with Unix operating system (e.g. AIX 4.33, AIX 5.x, Solaris 9)
  
  • Monitored the performance and dealt with technical problems on all Unix platforms (e.g. 4 IBM Pseries 650, 2 S80 in cluster, 1 B80, 4 F50, 2 Escala, 1 F30)
  
  • Provided second level support and wrote procedures for the team of technicians in charge of daily operations
  
  • Successfully implemented a System Management Tool to monitor critical production systems (e.g. Tivoli Management Framework, Tivoli Distributed Monitoring)
  
  • Managed, optimized Oracle Databases running under Unix operating System (e.g. AIX and Solaris)
  
  • Managed the company’s storage system composed by two IBM Enterprise Storage Server (e.g. ESS F20, ESS 800, SAN Fabric) with a total of 10 Terabytes (10 000 Gigabytes)
  
  • Administered the centralized automatic backup system ( e.g. 1 TSM server attached to a robot (IBM 3494) with all production systems attached as clients)

• Opérateur Telco - Technical Support Engineer

  2000 - 2001 • Administered and maintained the company’s mailing platform (Lotus Domino) with more than 1000 users
  
  • Monitored and configured network equipments (IBM routers)
  
  • Installed and managed servers running under Windows NT4
  
  • Installed, configured and maintained desktop computers
  
  • Developed communication skills as Help Desk Engineer in touch with hundreds of end-users

Formations

• Aston University (Birmingham)

  Birmingham 2004 - 2005 MBA - Master of Business Administration

• Université Gaston Berger (Saint Louis)

  Saint Louis 1995 - 1998 Informatique

Réseau

• Abdou Khadire DIOP

• Abdourahmane PÉNE

• Alassane NIANE

• Aminata Mbow DIOKHANE

• Assane DIAGNE

• Babacar MBAYE

• Birima FALL

• Mama DIAKHOUMPA

• Mayoro CISSE

• Mohamed Nizar BEN ABA