Adel BELMOULOUD

En résumé

Entreprises

• Orascom Telecom Algérie - NOC Signaling Network SS7 Team Leader

  Alger 2012 - maintenant  Manage the NSS Signaling Team to be more efficiency.
   Define a problem resolution action plan.
   Prepare all procedure for new implementation on the network.
   On call after hours in order to support the local maintenance.
   Provide Technical report of SS7 problems.
   Supporting new Project management process as STP technical contact during meetings with support TEAM.
   Make Test & prepare Migration Plan OTA G-Flex Project.
   Migration from HSL to SIGTRAN.
   Flow the contract and work of suppliers.
   Became the interface between HR and technical team.
   Develop the action plan of O&M or NOC.
   Distributes, organizes and controls the personnel’s work of the team under my authority (implementation of Work Order) and penalty.
   Work with Vendors team to provide problem resolution
   Member of an on-call & onsite support for out of hours operator working day in case for issues.
   Ensure the onsite support or remote support if needed.
   Follow the weekly QOS report of the network.
   Develop and manage project plans.
   Provide Technical support to and manage fault escalation.
   Work with the team to ensure technical compatibility with third party.
   Create and maintain updated and detailed Methods of Procedures, Completion Notices, project plans and schedules of activities and deliverables.
   Work through technical issues reported into TAS by customers and 3rd party vendors.
   Manage and respond to troubles tickets with support and escalate to hierarchy.
   Technical support for implementation of MSCs, HLS servers and SGSN servers in a variety of established markets.
   Review and write root cause analysis documents for field issues if necessary.
   Delegate jobs, monitor team performance and activity
   Exploitation, configuration and maintenance for all systems.
   Handling urgent Work Orders to fix problems on the network.
   Manage troubles tickets and penalties with vendors.
  

• ORASCOM TELECOM - NOC NSS Senior Engineer

  PARIS 2005 - 2012 * Project : Put in service & NGHLR Maintenance
  * Put in service NGHLR ALCATEL 1430 for ORASCOM TELECOM ALGERIE.
  * Installation, configuration and maintenance of NGHLR A1430.
  * Migration of all OTA subscribers located on old HLR, Supervision of alarms, coordination with R&D to resolve a problem (upgrade, patch installation).
  * Integration, Acceptance and maintenance of NSS subsystems
  * Good knowledge of mobile communication. ;
  * NOC NSS senior Engineer Alcatel Support at Orascom Telecom Algeria.
  * Exploitation, configuration and maintenance level1 of HLR (A8360)/RCP (A8360&A8362) /SSP (HC)
  * Tekelec STP, HLS Apertio, NGHLR. ;
  * Integrate all the Network Elements in the TEKELEC STP ;
  * Solve all SS7 problems (related to NSS, TEKELEC STP...)
  * Manage all parameters of NSS OTA network (Worked on Network of 17 Millions subscribers).
  * Exploitation, configuration and maintenance level 2, RCP, HLR, MSCs, and STP.
  * Interconnect PSTN & gateway, management translation, SCCP CARRIER and International, Roaming, Load balance on the NEs, Routing calls (MSRN, HO, MSISDN). ;
  * Configuring Interconnection with other mobile operators, fix, SSP (gateway for international Roaming) and international calls.
   Configuration of all interfaces between NSS and IN, SMSC, VMS, daily observation in the network elements .
   Quality of service in the network.
   Technical Support and Reporting.
   Intern departments as VAS/IN, GPRS or NSS, subscribers complains and reporting.
   Very Good experience in Signaling (MTP/SCCP/ISUP/MAP/CAP/ BICC).
   Good knowledge background in IP.
   Responsible for ALCATEL NSS data base updating.
   Execution of all WO related to NSS.
   Analyse, manage and solve the problems occurred on the NSS part.
   Assure the ALCATEL NSS maintenance level2.
   Assure NSS HOT-LINE for NSS Engineer and NSC Engineers 24/24.
   2007 to 2008 Migration to the new numbering plan NNP (feasibility, test-plan, simulation and cutover plan…).
   Working to detect and solve QOS problems.
   Working on Engineering Team to make all WO for implementation of the new STP TEKELEC equipment.
   Acceptance follow up and planning of live EPAPS and Eagles STP.
   Integrate all the Network Elements in the TEKELEC STP.
   SS7/SCCP migration from ALCATEL to TEKELEC STP.
   First line troubleshooting for local maintenance of TEKELEC equipment.
   Basic engineering work.
   Maintenance contact assistance.
   Management of HW exchanges.
   Responsible of Remote connection.
   Installation of new versions/Releases with help of TEKELEC.
   Advanced troubleshooting.
   Network engineering work.
   System upgrades with help of TEKELEC.
   Upgrade STP from different Release 31.XX to Release 42.XX.
   Upgrade EPAPs from Release 9.XX to Release 13.XX.
   SS7 Traffic migration from LSL to HSL.
   SS7 Traffic migration from TDM to HSL.
   Commissioning and integration of STP05 and STP06.
   Health check analyses, HC1 and HC2.
   Regular & scheduled Database & System backups of TEKELEC equipment.
   TEKELEC System Report Analysis.
   Regular & scheduled checks of traffic measurements & statistics of all STPs.
   Regular STP log file analysis & housekeeping.
   Remote Access Verification of all STPs of the network.
   Remote Backup of the Data Base STPs.
   Commissioning and integration of all charging system platform with all STPs of the network (CCN, AIR, SDP).
   TEKELEC Spares Inventory Rotation.
   Solve all SS7 problems (related to NSS, TEKELEC STP…).
   Management of all complaints received from the customer by launching of pertinent correctives actions.
   Performing internal quality audits.
   Updating of all procedures related to the process description of Orascom Telecom Algeria project (management, realization, support and maintenance).
   Monitoring of all KPI (Key Performance Indicators).
   On call after hours in order to support the local maintenance.
   Migration of more than 14 millions Subscribers from all ALCATEL HLRs/ngHLR.
   Technical Support, on customer site troubleshooting and reporting.
   Extension of Inter-STP using SIGTRAN protocol.
  

• Orascom Telecom Algérie - Technical Support COPS PBX

  Alger 2001 - 2005 Responsibilities:
  * Support the launch of the first private operator of mobile telephony (GSM) in Algeria. ;
  * Participation as well as IT HELP DESK to start work for the implementation of the computer system of the company. (DJEZZYGSM) ;
  * Administration of 81C TELECOM NORTEL PBX, NORTEL 11C, 11C Mini Siemens HICOM 150 E pro office. ;
  * Technical Support Call Center , using various applications related to large systems NORTEL PBX PBX 81C with free four Type 11C Nortel PBX with E1 ISDN links and ten service center which are connected to the system 81 Master C (voice over IP voice)
  * Administrators of SYMPOSIUM server, manage the routing of call center calls. ;
  * IVR : two types IVR to administer IVR Prime is DialOut with 04 E1 links and the second is the incoming IVR (Customer care 777) with 06 E1 links CALL ACCOUNTING : taxation software. ;
  * Administration of PBX (11C and 81C Mini ) using the Software Management Telephony Optivity OTM 2.5
  * Ensure the proper functioning of PBX and E1 links 2 MB between Switch and all the sites.
  * Programming and installation of Fax and Handset Meridian M3903 and 3905 and console.
  * Adding or removing different features in telephones or fax.
  * Ensure the proper functioning of customer service in terms of track and attached to 81C PBX applications.
  * Operate PTT lines and respond to disturbance. ;
  * Ensure the Full backup of system.
  * Work on the system in case of problems.
  * Development and optimization of systems.
  
  Symposium server :
  
  * Adding and Removing Users
  * Change User Profile ;
  * Verification of various reports related to the customer care. ;
  * Ensure proper functioning of the application. ;
  * Ensure the Full backup of system. ;
  * Creating new group's configuration Call Center. ;
  * Intervention in case of problem on the server symposium. ;
  * Creating scripts for different purposes.
  
  IVR server :
  
  * Send IVR messages to the customers through DialOut IVR application.
  * Ensure proper operation of applications made in services and IVR servers and respond to problem.
  * Ensure the Full backup of system.
  * Application development and connecting.
  * Set up and operate various applications ;
  * Development and optimization of applications already in use ;
  * intervention in case of problem on the IVR server
  
  
  Billing server (TAXATION) Call Account:
  
  * Preparing calls reports from all outgoing calls / Incoming (weekly, monthly). ;
  * Audit Report. ;
  * Adding or deleting data (employee list, international code, employee profile ...). ;
  * Ensure daily data backup . ;
  * Intervention in case of problems on servers or equipment billings PBX / Server billing interface. ;

• Videotr - Ingenieure Telecom

  2000 - maintenant

Formations

• USTHB University (Alger)

  Alger 1995 - 1996 Engineer specialized in Telecommunication
  
  Engineer specialized in Telecommunication, Houari Boumedienne sciences and
  Technology university,

• High School Moufdi Zakaria Bachdjarah (Alger)

  Alger 1990 - 1990 Baccalaureate Degree
  
  Baccalaureate Math

Réseau

• Mouloud GHANES

• Tahraoui ABDELHAK