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United Bank for Africa Burkina
- Country Head of Corporate Services
2013 - maintenant
* Consistently oversee the good condition of all UBA's infrastructure in country offices and ensure that the work environment and facilities in the building consistently meet international standards ;
* To oversee administrative functions of UBA's corporate services thereby ensuring the provision of timely, efficient and cost effective support services at the corporate headquarters ;
* Make requests for the purchase or repair of equipments ;
* Manage Vendors and Procurement Process Flow ;
* Oversee all logistics arrangement for staff in the country office ;
* Oversee the maintenance and consistent availability of power equipments, air conditioners and security equipments for the country office ;
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United Bank for Africa Burkina
- Team Lead, Procurement & Vendor Management
2013 - 2013
* Purchased office and operation equipment to support UBA business ;
* Analyzed resource needs for all business offices and advised management on resources and products ;
* Strategic sourcing of vendors, managed relationship with vendors and service providers ;
* Liaised with contracts to keep the database of the vendors with a view to obtain information as relating pricing and availability of products ;
* Ensured timely payments to vendors and monitored government policies as it affects business resources to align bank's purchasing policies ;
* Worked with price intelligence unit and ensure product delivery to right location at the right time ;
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United Bank for Africa Burkina
- Acting Team Lead, Facilities Management
2012 - 2012
* Managed the relationship between UBA and appointed service providers for Office facilities and equipment ;
* Managed the relationship between UBA and caterers and ensure good food and canteen environment ;
* Maintained general appliances and equipments in the Office ;
* Managed all issues as it relates to Head Office environment, costs incurred by the unit and relations with service providers and ensure quality service delivery ;
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United Bank for Africa Burkina
- Country Head of Service Quality & Assurance
2010 - 2012
* Planned and carried out training programs for all staff and new intakes in the region on the importance of delivering exceptional customer service. ;
* The implementation of an effective feedback system that is tailored to monitor service quality within the Bank against best practice. ;
* Ensured that the service standards (turnaround time) is adhered to by periodic and spontaneous monitoring of all departments and branches. ;
* Acted as central point for the escalation of customer complaints within the country ;
* Acknowledged and investigated all customer complaints, following up on resolution and escalating to superiors, where necessary. ;
* Monitored internal and external customer satisfaction and feedback within the country through surveys and other feedback devices and escalating to management. ;
* Co-ordinated all ideas forum within the region ;
* Maintained the service level agreement detailing service level principles and standards. ;
* Continuous research of competition and best practices to come up with new ways of serving the customer better. ;
* Monitored and ensured the environs of the branches in country is of the agreed standard ;
* Instituting customer-centric initiatives. ;
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Continental Bank Bénin
- Personal & Language Assistant to the MD/CEO
Toulouse
2009 - 2010
1. Effectiveness and effeciency of technical Support - Blueprints, Development of Management / Conference papers and presentations, budget preparation, account management e.t.c.
2. Effectiveness and effeciency of secretarial and logistics support - Minutes of Directorate meetings, handover notes, schedule management correspondence / mail management, document archiving management , logistics
3.Execution efffectiveness - Ensuring execution of action points deriving from Senior Management meetings anchored by the Directorate Lead
4. Professional ethics - Confidentiality, Customer service orientation , phone ethics e.t.c.
5. Effectiveness and efficiency of Geneal Office admin support - Stationery Management, New hire settlement, Movement, space, Conference room management, meeting booking, expense processing e.t.c.
6. Effectiveness and efficiency of Secretarial Support - Typing, Documentation Management / Filing, Mail and schedule management
7.Translating all documents necessary to the good functioning of the Bank;
8. Interpreting during Board meetings, General Shareholders' Meeting, during trainings, seminars, etc...
9. Language support staff to all Units within the bank
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United Bank for Africa Benin
- Personal & Language Assistant
2009 - 2010
* Effectiveness and efficiency of technical Support - Blueprints, Development of Management / Conference papers and presentations, budget preparation, account management ;
* Effectiveness and efficiency of secretarial and logistics support - Minutes of Directorate meetings, handover notes, schedule management correspondence / mail management, document archiving management , logistics ;
* Execution effectiveness - Ensuring execution of action points deriving from Senior Management meetings anchored by the Directorate Lead ;
* Professional ethics - Confidentiality, Customer service orientation, phone ethics ;
* Effectiveness and efficiency of General Office admin support - Stationery Management, New hire settlement, Movement, space, Conference room management, meeting booking, expense processing ;
* Effectiveness and efficiency of Secretarial Support - Typing, Documentation Management / Filing, Mail and schedule management ;
* Translation of documents for the understanding of the Country CEO (English - French and French English) ;
* Interpretation at various critical meetings ;
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Goethe Institut, Lagos
- Part-Time German Language Teacher and Freelance Translator
2009 - 2009
Teaching German language and Culture to beginners
Translation German/English - English/German - French/German - German/French - French/English - English FrenchPrivate coaching to slow leaners
