Menu

Alexandra GOGA

HAMBURG

En résumé

Working in a dynamic context and in a positive environment is what I am looking for; the possibility to test myself and to achieve important goals both individually and as a team member.

Through my professional experiences, I learnt as well to deal with daily business life in a multinational company through various placements in France and Germany, which gave me the occasion to understand the international strategy concept, seize new opportunities for business development, processes design and optimization and as well the importance of continuously increasing customer satisfaction.

I have a high degree of flexibility and autonomy; I think that my various experiences could be value added and I really want to build myself a career where the variety of opportunities and challenges will allow me to make a difference every day.

Mes compétences :
Aeronautics
Aviation
Consulting
Customer services
Design
English
French
International
Management
Marketing
Microsoft Project
Microsoft Project Management
Process
Process design
Process improvement
Strategy
Training

Entreprises

  • Kühne + Nagel International AG - Processes & Systems

    2012 - maintenant

  • Altran - Project management

    Vélizy-Villacoublay 2011 - 2011 Project management,
    - Outsourcing consulting project in cooperation with IAE Toulouse aimed to enhance the development of company’s engineering branch overseas (China, India, Tunisia)
    - Analysis of market entry
    - Benchmarking of development aeronautics systems/equipment/competencies
    - Benchmarking of competitors and suppliers
    - Human resource study on recruitment methods, cultural and working traits, motivational factors
    - Development of company image

  • Lufthansa - Training Coordinator

    Boulogne Billancourt cedex 2011 - 2012 Training coordination:
    - Customer service and follow-up
    - Responsible for monitoring of course feedback for continuous improvement purposes
    - Focal point for Training operational planning
    - Close cooperation with Sales & Marketing regarding training courses, including production of contents to sales and marketing materials
    - Training course organization and supervision
    Analysis and development of business processes:
    - Identifying of optimization potential
    - Process design
    - Development and enhancement of quality manuals
    Project management:
    - Customer survey concerning safety management system (SMS) implementation
    for European air operators
    - Web-based Training development support
    Tender management (e.g. EASA, company suppliers)

  • Airbus Material, Logistic and Suppliers, Hamburg, Germany - Internship Service Marketing

    2010 - 2010 - Development of products presentations to be hold at external customer events
    - Marketing communication and administration of marketing material
    - Business development through brainstorming workshop
    - Support Paris Airbus symposium organization
    - Participation to Lean continuous improvement workshop

  • Airbus Quality «Training and Flight Operations», Toulouse, France - Internship Quality Department

    2009 - 2009 - Study on the quality/non-quality costs
    - Support development project aimed to analyse and improve customer satisfaction tools
    - Analysis of customer satisfaction

  • Airbus Training Centre, Hamburg, Germany - Internship Operations Department

    2008 - 2008 - Developing statistics related to human resources
    - Developing statistics concerning trainee final examination results
    - Development of continuous improvement project «Visual Management»
    - Completion Airbus A380 General Familiarization Training Course

  • Les Estudinaes - Sales & Customer Service

    2007 - 2007 Real estate - Customer service and Sales:
    - Commercial negotiation and contracting
    - Customer database update
    - Follow-up of the operational activities dashboard

Formations

Réseau

Annuaire des membres :