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Alexandra PERRIER

Paris

En résumé

Mes compétences :
Payments and Cash Management
Trade and Supply Chain
Swiftnet
SEPA
Cash Pooling
International Payments

Entreprises

  • BNP PARIBAS - Sales Manager Cash Management

    Paris 2017 - maintenant

  • HSBC France - Client Service Manager-Payments and Cash Management

    Paris 2013 - maintenant •Clients revenue monitoring to notice significant variations.
    •Anticipating and suggesting ideas on domestic and international Cash Management products.
    •Improvement suggestions in order to constantly increase stream quality and customer satisfaction
    •Organisation quality review at clients.
    •Offer quality of service in payroll service.
    •Increase our income thanks to tailor-made service and full knowledge of clients

  • HSBC France - Implementation Manager - Payments and Cash Management

    Paris 2008 - 2013 •Responsible of daily client relation during implementation phase until production.
    •Project management for Large Corporate and Global Banking : SWIFTnet, E-Banking, Liquidity, Domestic and Cross-Border, SDD EBICS.
    •CycleMethodology : Scope approval, Project paln, Action List, Risk Log, Post Implementation Review, Project Life Cycle.
    •Various project management :
    -Coordination & supervision of European project SEPA (Single Euro Payment Area) and new Group product Liquidity (Global Liquidity Solution).
    -Offshoring activity : process implementation, remote and on-site training of Polish team during launch and follow-up phases of project until business as usual.
    •Product Champion E-Banking and Liquidy products : responsible of internal training and process definition.
    •SWIFTnet support for clients : Investigations on statements not recevied and payment instruction not executed.
    •Office service : Support coordination and pro-active contact with clients.

  • HSBC France - Import and Export document collection and credit expert – Trade & Supply Chain

    Paris 2001 - 2008 •Credit processing/ Import and export document collection : release, analysis, drafting and payment.
    •Customer advice on products and implementation.
    •Customers’ expectations analysis
    •Task Force role (multitasking) towards the teams in order to optimise the processing timescale in order to deliver better service quality of the client.

Formations

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