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Alexis AUZOUX

Paris

En résumé

Passionate about new technologies, with an IT background 12+ years, my career has allowed me to gain expertise in IT Management & Service Delivery.

My daily role is:
on services, Delighted customers making the best use of technologies with minimum service disruption,
on innovations projects, landing new technologies delivering savings, increasing productivity, efficiency and supporting the growth agenda.
All of this being competitive , always at best value for money.

Through project management, support and user training, team leadership and negotiation with providers, I acquired a real ability to listen and manage. My involvement to complete outsourcing of an IT department within an international group put forward my view of ongoing service development. My responsiveness, accuracy and flexibility allowed me to complete all projects entrusted to me.

Highly technically skilled, always available to support my users in their day to day life as well as for any new initiatives with a strong customer focus mindset.

##Specialties:
•IT Service Delivery & Change Management
•New Technologies R&D
•IT Innovation Architecture & Infrastructure
•Business Relationship
•Cross-Functional Mindset
•Project Management
•IT Security
•IT support (Network,Server, Desktop,Mobile)
•Process Development ITIL® V3 certified.

http://fr.linkedin.com/in/alexisauzoux

Mes compétences :
ERP
Management
Gestion de projet

Entreprises

  • Louis Vuitton - IS/& Manager / DSI France

    Paris 2017 - maintenant

  • Unilever France - IT Service Delivery Analyst

    Rueil-Malmaison 2010 - 2016 -Involve all resolution areas needed to deliver the service with an end-to-end approach.
    -Assist in guaranteeing SLA and OLA are delivered as agreed, and provide action plan to address issues encountered to achieve them.
    -Assist in managing major incidents.
    -Work with business to prioritize problem resolution and resource allocation.
    -Assist in reporting needs
    -Assist in preparation of Service Design Packages to address new service demands requested by the business.
    -Prioritize incident resolution upon business needs driven by BP.
    -Communicate business partners of major incident resolution status and progress.
    -Coordinate or assist in activities related to RCA and SIP management.
    -Assist in liaising between business partners and service quality manager.
    -Maintaining accurate Service Description in service catalogue.
    -Representation on the CAB for Changes to Services under their ownership, when required.
    -Participate in all Transition to Service activities.
    -Maintain communication with business partners regarding upcoming events like maintenance windows, system refreshes,etc.

  • HP - RSI , SKF France account

    Courtaboeuf 2004 - 2010 At the headquater of SKF company, (mechanical bearing). Business Support - Coordination Support - Project Manager.

    -Coordination and assistance to international technical team.
    -in charge of mobile management Orange
    -Technology watch
    -In charge of deployement (OCM, upgrade, change).
    -Coordination, management of technical field service.
    -reporting of activitys
    -In charge of stock and order IT (renewal of Park, inventory, standardisation, managing licences...)
    -Managing video conference system tandberg (installation and training)
    -optimisation of the incident resolution (RCA Training)
    -in charge of SKF Solution Factory It part Project (specification, details,design,installation of showroom equipment touch, wireless, conference system..)
    -Folllowed of SLA.
    -Support to disaster Recovery Plan.
    -Support to PABX environment.
    -Support to Subsidiary integration.

  • HP - Production Environment Manager, SKF France account

    Courtaboeuf 2004 - 2008 System Support Engineer - Training & Communication

    -Installation and configuration of mobile mail (iphone, wmobile,blackberry).
    -user training
    -Restructuration of the local it support (training new ressources internal and external)
    -in charge of Wireless hotspot solution
    -Management and support for AD Installation (Corp environment)
    -Migration lotus notes
    -In charge of outsourcing of hypervision client deployement.
    -Administration of windows 2000/2003/2008R2 Servers.
    -Manage local printer solution.

  • EDS Answare - System Administrator

    2002 - 2004 Systems Administrator, Technical Support Engineer N3 in an environment of industrial production.

    -Support Production site
    -Helpdesk with incidents managing
    -Process writing
    -In charge of AS400 Printing
    -In charge of Backup

Formations

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