Mes compétences :
Marketing
Communication
Service client
Entreprises
H&K International
- Customer Service Coordinator (French Market)
2016 - maintenant• Provide a swift and efficient service across multiple support platforms (phone, email, chat)
• Place orders, prepare quotes, handle with queries from customers, third party agents or OEM’s
• Deal with administrative duties with strict timescales (monthly reports, overdue payment report)
• Process French warranties using an in-house warranty system
• Update French market communication document, warranty guide, website
• Liaise with internal departments and with external suppliers
• Build loyalty among new users
• Assist new staff with training
1001 Listes, Galeries Lafayette
- Content & Community Manager
2014 - 2015• Promoted the 3 brands of the company on social media
• Developed a communication strategy for the special events launched on social media
• Identified the customers’ habits, trends and the influences of the Web communities (Bloggers, YouTubers, etc.)
• Defined the indicators to monitor the online activity of the company (number of posts per day, quality of answers...)
• Updated the event pages on the websites 1001listes.fr and 1001mariages.com
• Scheduled the content publication
• Organised the editorial production (texts, animations...)
• Produced and publicised the content on the websites 1001listes.fr and 1001mariages.com using CMS (3 times per week)
Hôtel La Barracuda ***
- Receptionist
2014 - 2014• Made check-in and check-out and welcomed the guests in three different languages every day
• Assisted guests with a wide variety of enquieries
• Booked trips around Andalusia
1001 Listes
- Marketing Assistant
2012 - 2013• Collaborated on the prospect database management (definition of the message, content wrinting)
• Created newsletters with a template software (prospecting, highlighting providers, events): 150 newsletters sent in a year
• Participated in the creation of print media communication (advantages book, corporate brochure): edited at 11 000 copies each
• Promoted the 3 brands of the company on social media
• Produced content (texts, quizz, animations...)
• Collaborated on the establishment of the publication schedules
• Daily onitored the audience of the site (setting up dashboards...)
• Weekly competitive intelligence
• Realised IT corrections
• Realised market research about the wedding market in France
Eva Lebel CONCIERGERIE
- Communications Assistant
2012 - 2012• Built an e-reputation on social media for the brand «Eva Lebel Conciergerie»
• Produced and publicised the content on the website evalebel.com
• Managed a team of 4 interns (allocation and tracking tasks)
• Managed the database of customers, providers and press contacts
DIFAG
- Assistante commerciale supply chain
2011 - 2011• Veille concurrentielle en rayon : calcul du leasing.
• Merchandising en rayon en hypermarchés, supermarchés et petites surfaces.
• Prise de commande en magasin avec un Telson.
• Conseil clientèle en magasin.
