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Amalia REMBLIN

POINTE-À-PITRE

En résumé

Mes compétences :
Marketing
Communication
Service client

Entreprises

  • H&K International - Customer Service Coordinator (French Market)

    2016 - maintenant • Provide a swift and efficient service across multiple support platforms (phone, email, chat)
    • Place orders, prepare quotes, handle with queries from customers, third party agents or OEM’s
    • Deal with administrative duties with strict timescales (monthly reports, overdue payment report)
    • Process French warranties using an in-house warranty system
    • Update French market communication document, warranty guide, website
    • Liaise with internal departments and with external suppliers
    • Build loyalty among new users
    • Assist new staff with training
  • 1001 Listes, Galeries Lafayette - Content & Community Manager

    2014 - 2015 • Promoted the 3 brands of the company on social media
    • Developed a communication strategy for the special events launched on social media
    • Identified the customers’ habits, trends and the influences of the Web communities (Bloggers, YouTubers, etc.)
    • Defined the indicators to monitor the online activity of the company (number of posts per day, quality of answers...)
    • Updated the event pages on the websites 1001listes.fr and 1001mariages.com
    • Scheduled the content publication
    • Organised the editorial production (texts, animations...)
    • Produced and publicised the content on the websites 1001listes.fr and 1001mariages.com using CMS (3 times per week)
  • Hôtel La Barracuda *** - Receptionist

    2014 - 2014 • Made check-in and check-out and welcomed the guests in three different languages every day
    • Assisted guests with a wide variety of enquieries
    • Booked trips around Andalusia
  • 1001 Listes - Marketing Assistant

    2012 - 2013 • Collaborated on the prospect database management (definition of the message, content wrinting)
    • Created newsletters with a template software (prospecting, highlighting providers, events): 150 newsletters sent in a year
    • Participated in the creation of print media communication (advantages book, corporate brochure): edited at 11 000 copies each
    • Promoted the 3 brands of the company on social media
    • Produced content (texts, quizz, animations...)
    • Collaborated on the establishment of the publication schedules
    • Daily onitored the audience of the site (setting up dashboards...)
    • Weekly competitive intelligence
    • Realised IT corrections
    • Realised market research about the wedding market in France
  • Eva Lebel CONCIERGERIE - Communications Assistant

    2012 - 2012 • Built an e-reputation on social media for the brand «Eva Lebel Conciergerie»
    • Produced and publicised the content on the website evalebel.com
    • Managed a team of 4 interns (allocation and tracking tasks)
    • Managed the database of customers, providers and press contacts
  • DIFAG - Assistante commerciale supply chain

    2011 - 2011 • Veille concurrentielle en rayon : calcul du leasing.
    • Merchandising en rayon en hypermarchés, supermarchés et petites surfaces.
    • Prise de commande en magasin avec un Telson.
    • Conseil clientèle en magasin.

Formations

  • maintenant
  • ISC Paris

    Paris 2010 - 2014 Master 2 Marketing et Management des Industries Créatives
  • Chambre De Commerce Et D'Industrie De Pointe À Pitre CCI de Pointe à Pitre (Pointe À Pitre)

    Pointe À Pitre 2008 - 2010
  • Lycée Charles Coeffin

    Baie Mahault 2005 - 2008 scientifique option sciences physiques

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