Mes compétences :
Audit
Internal Audit
ISO 900X Standard
supplier management
Specific Quality Management
Quality Assurance
PRINCE2 methodology
Microsoft Office
ITIL
Entreprises
IBM
- Internal Assessor Lead Auditor ISO/IEC20K
Bois-Colombes 2014 - maintenantMarket France GTS IS
Audit
• Construction of Internal audits program with Quality Manager
• Perform Internal Audits & External Supplier Audits
• FollowUp of the resolution of deviations
• Audit guide
Process & Quality
• Animate & federate the GTS IS Assessors team
Education
• Support for quality projects
• Accompaniment, on the quality system
• Education on system innovations
IBM
- Service Line Client Technical Leader
Bois-Colombes 2011 - 2014IMT France GTS SO Delivery
Manages the day to day delivery of service for one or more
integrated delivery pools including: supplier management,
service level attainment, delivery quality, work with the DPE
• They ensure quality of service and Promote and implement
IBM standards and best practice as the foundation of service
for the client
• ISO/IEC 20000 Internal Assessor
IBM
- Service Line Quality Assurance Leader ( Team = 8 people )
Bois-Colombes 2006 - 2011IMT France GTS SO Delivery
Animate & federate team – Service Line Processes Leader
• Ensure that quality objectives are met ( Compliance,
Measurment,… )
