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Help-On Call Limited
- Head of Information Technology
2017 - maintenant
* Configuring, Implementing and maintaining the Exchange Server as well as the Domain
Controller, Active Directory, DNS Servers and Network Antivirus with full security
rights as the Domain Administrator on the network.
* Able to demonstrate and provide needed skills and solutions in maintaining and
troubleshooting IT related Infrastructure equipment faults and emergencies.
* Configuring, Implementing and maintaining backup solutions.
* Daily analysis, evaluation and monitoring of the IT infrastructure to ensure optimal
performance of servers and network equipment.
* Maintaining quality service by establishing and enforcing organization standards.
* Modify network equipment, server infrastructure and workstation set up as per business
needs and requirements.
* Effective analysis, provisioning, installation, configuration, implementation,
maintenance, and recommendation of hardware, software and related IT infrastructure
equipment (Servers, Switches, Routers, Firewall and etc.).
* Create, deploy and modify Group Policy Objects where needed to enhance the network
and the IT infrastructure security.
* Installation, configuration, programming, patching, upgrading, testing, maintaining
network and server equipment as well as workstations and application software.
* Maintaining organization's effectiveness and efficiency by defining, delivering, and
supporting strategic plans on improving network equipment and IT related Infrastructure.
* Create and maintain user documentation for end users and technical documentation for
the IT infrastructure where needed.
* Prepare IT Budget and perform a monthly inventory of the IT infrastructure.
* Monitor and optimize network performance and traffic by needs of useful tools and
technical knowhow.
* Undertake responsibilities for deploying and implementing efficient solutions for the
good running of the IT Systems.
* Configuring, Implementing, upgrading and maintaining the telephony system.
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Help-On Call Limited
- Assistant IT Manager
2015 - 2017
* Be the backup of the IT Manager ;
* Effective provisioning, installation/configuration, implementation, maintenance, and
recommendation of systems hardware/software and related infrastructure.
* Configure and maintain the 3CX PABX system, Exchange Server AD/DC and Kaspersky
Network Antivirus.
* Accomplishes information technology staff results by communicating job expectations;
planning, monitoring, and appraising job results; coaching, counseling, and disciplining
employees; initiating, coordinating, and enforcing systems, policies, and procedures.
* Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a
safe and secure work environment; developing personal growth opportunities.
* Maintains organization's effectiveness and efficiency by defining, delivering, and
supporting strategic plans for implementing information technologies.
* Directs technological research by studying organization goals, strategies, practices, and
user projects.
* Completes projects by coordinating resources and timetables with user departments and
data center.
* Verifies application results by conducting system audits of technologies implemented.
* Preserves assets by implementing disaster recovery and back-up procedures and
information security and control structures.
* Recommends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating
requirements.
* Maintains quality service by establishing and enforcing organization standards.
* Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; bench-marking
state-of-the-art practices; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
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Bourbon Offshore
- IT System Administrator
2015 - maintenant
* Effective provisioning, installation/configuration, implementation, maintenance, and
recommendation of systems hardware/software and related infrastructure.
* Configure and Implement Tina Atempo Backup (20 sites and 300 vessels worldwide).
* Work together with the BOUExchange team in France. ;
* Report directly to the Global IT Infrastructure Manager.
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CIM Global Business Ltd
- IT System Administrator & IT Support
2013 - 2015
* Effective provisioning, installation/configuration, implementation, maintenance, and
recommendation of systems hardware/software and related infrastructure.
* Research & Development of various systems which include network infrastructure to
include desktop PCs, servers, network equipment, and software applications.
* Assessing and identifying appropriate solutions to be integrated into the customer's
current systems (architecture) and make recommendations for implementation as per new
applications.
* Prepare and manage DR Site for 100 Users and more. ;
* Perform and restore Back UP (Windows NT Back UP exec 2010 & 2012). ;
* Manage (Antivirus, DC/AD, MS Exchange, WSUS, Unity, SQL, Lotus DOMINO,
Blackberry, OCS and GLPI) servers as well as troubleshoot PCs.
* Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
* Interact with various Offshore Companies. ;
* Manage and Implement File servers and ensure replication on DR Site.
* Manage and Implement ISA server together with GFI Web Monitor and Gate Protect
Firewall.
* Troubleshoot I-Pads/I-Phone, Android mobile phone and tablets as well as BlackBerry.
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Enterprise Information Systems
- IT Technician
2013 - 2015
* Maintain and improve customer IT infrastructure ;
* Advise customer for technology and processes ;
* Ensure all customer processes and policies are respected
* Ensure best possible service delivery and make sure contracts SLAs are met
* Perform daily, weekly checks and ensure all basics are always covered
* Provide hardware and software support on client site ;
* Troubleshoot, maintain, do back up, install and configure servers ;
* Troubleshoot and maintain Pcs.
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Courts Mauritius Ltd
- IT Support Technician
2011 - 2013
Courts Mauritius Ltd/Iframac Ltd, IT Support Technician
* Assist the IT Officer to prepare daily planning. ;
* Prepare and manage DRP.
* Perform Back UP(Back UP exec) ;
* Manage (POS, Antivirus, DC, Exchange) servers as well as troubleshoot PCs. ;
* Facilitate on-site consulting training for software. ;
* Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
* Publish a monthly newsletter providing helpful on-site tips for IT Technicians.
* Installation of Retail Viva and DMS (ADP) for Iframac. ;
* Support of Syscorax ERP & GRIS [HR systems].
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Courts Mauritius
- IT Technician & IT support
2010 - 2011
* Work with a team of 7 PC techs, in-house. ;
* Facilitate on-site consulting training for the sales software.
* Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
* Publish a monthly report of all troubleshooting. ;
* Managing the main servers of courts (Cosacs server, antivirus server, ODI, HP trim
server)
* Managing all the 560 pcs in all the 33 branches of Courts around Mauritius, including
Arcasa Castel, BA Logistics, and Iframac.
* Daily Onsite and remote maintenance ;
* Troubleshoot I-Pads, Blackberry ,android phone and tablets and MAC
* Troubleshoot routers and switch including Wireless networks (VPN).
* Provide guidance to users. ;
* Implementation of Large software such as HP Trim, SharePoint 2010 and Retail Viva.
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Dragon Electronics LTD
- IT Support
2008 - 2009
* Work with a team of 5 PC techs, in-house. ;
* Facilitate on-site consulting training for the sales software.
* Install, repair, maintain, and upgrade desktop and notebook computers as well as printers
and mobiles.
* Publish a monthly newsletter providing helpful on-site tips for sales representatives.
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Enterprise information System
- IT Support and System Admin
2008 - 2012
Norton Symantec Clients.
* NT backup, Back Up Exec 2008/2012 , Veeam Backup, * Lotus Domino Administrator, Lotus Domino Designer, Lotus client.
* Microsoft Exchange 2007/2010/2013, Outlook Clients, Office 365, One Drive.
* Blackberry Manager, SDK tools, Airwatch, Naveo GPS system.
* Google Apps
* Kaspersky Security Center 10 Network Antivirus.
* Windows Server Update Services (WSUS).
* ERP: SharePoint 2010/2013, Spice Works, GRIS, Syscorax, Navision, Unity.
* Inventory Software: OCS/Fusion Inventory and GLPI (Based on webservers created
locally).
* Disaster Recovery: HP Data Mirroring/clustering and Terminal Server management.
* Telephony: Xorcomm, 3CX, AVAYA, Nixxis, Zoiper. ;
* Networking/Firewalling/Real Time Monitoring:
GFI ISA and Stand Alone Version, GateProtect Firewall, Cisco ASA, PRTG, Squid
