Arnaud DELAUME

En résumé

Entreprises

• Accenture - BPO Account Lead

  Paris 2012 - maintenant Business Process Outsourcing Account Lead for a Finance & Administration deal in Freight & Logistics industry (for a European Automotive Supplier)
  Managing an account of >130 people delivering services to 10 European business units, from 2 off-shore Accenture delivery locations (Mauritius and Romania)
  
  BPO Finance scope of work: Account Payable and Account Receivable, Customer Billing and Cash Collection, Intercompany, General Accounting, Financial and Management Reporting, Controlling, Period Closing, Cash & Banking
  
  Main responsibilities: Accountable for P&L of Contracts, Manage Client Expectations, Develop Client Relationships, Liaison between Client Strategy & Delivery, Grow the Account

• Accenture - Outsourcing Mobilization Lead

  Paris 2007 - 2012 Transition management in Outsourcing deals
  
  >> Mobilizing onshore / offshore Accenture teams to execute the job (transfer from incumbents or clients) at the same level of service from day 1:
  - Project management: scheduling, costs / risks and issues / acceptance criteria monitoring
  - Knowledge transfer management: ramp up plan design, job descriptions set up, trainings scheduling, skill development plan definition, service rehearsals tests management
  - Service management set up: demand management, SLA definition and implementation, governance model, quality management plan and operating model set up, cut over plan management
  - Technology and work environment set-up
  
  >> Driving Change management journey
  - Implement the appropriate onshore / offshore service delivery model, in order to ensure service continuity while meeting business case expectations
  - Assist client in organizing and monitoring own change management strategy

• Veolia Environnement - Ingénieur commercial

  Paris 2003 - 2007 New Markets Development / Project Management : dealing with outsourcing of support services from strategic industrial accounts (RENAULT, PSA, EADS, ALSTOM), covering VEOLIA fields of expertise (maintenance, logistics / inventory management, waste management, facilities management)
  
  >> Strategy consulting in support services for RENAULT, before laying out the partnership with VEOLIA: cost reduction, optimization of flows and organizations, development of business plans, participation to the establishment of the new subsidiary VESTALIA
  >> Project team management (3 to 15 persons): technical experts, business unit managers, financial controllers, human resources and legal assistants
  >> Project leader in tenders
  >> Risk analysis prior to negotiation
  >> In charge of the go-live for the contracts awarded following the tenders

Formations

• Ecole Des Mines

  Saint Etienne 2000 - 2003 Ingénieur
  
  Mention Très Bien

Réseau

• Charles Vandewalle CHARLESVANDEWALLE@YAHOO.FR

• Groupe ADVISEHR

• Guillaume ANFROY

• Sarah OKHOVAT

• Search Team France KIENBAUM