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Arnaud DELAUME

Paris

En résumé

Mes compétences :
Gestion de projet
Management de transition
Gestion de la relation client
Key account management
Outsourcing
Conduite du changement

Entreprises

  • Accenture - BPO Account Lead

    Paris 2012 - maintenant Business Process Outsourcing Account Lead for a Finance & Administration deal in Freight & Logistics industry (for a European Automotive Supplier)
    Managing an account of >130 people delivering services to 10 European business units, from 2 off-shore Accenture delivery locations (Mauritius and Romania)

    BPO Finance scope of work: Account Payable and Account Receivable, Customer Billing and Cash Collection, Intercompany, General Accounting, Financial and Management Reporting, Controlling, Period Closing, Cash & Banking

    Main responsibilities: Accountable for P&L of Contracts, Manage Client Expectations, Develop Client Relationships, Liaison between Client Strategy & Delivery, Grow the Account

  • Accenture - Outsourcing Mobilization Lead

    Paris 2007 - 2012 Transition management in Outsourcing deals

    >> Mobilizing onshore / offshore Accenture teams to execute the job (transfer from incumbents or clients) at the same level of service from day 1:
    - Project management: scheduling, costs / risks and issues / acceptance criteria monitoring
    - Knowledge transfer management: ramp up plan design, job descriptions set up, trainings scheduling, skill development plan definition, service rehearsals tests management
    - Service management set up: demand management, SLA definition and implementation, governance model, quality management plan and operating model set up, cut over plan management
    - Technology and work environment set-up

    >> Driving Change management journey
    - Implement the appropriate onshore / offshore service delivery model, in order to ensure service continuity while meeting business case expectations
    - Assist client in organizing and monitoring own change management strategy

  • Veolia Environnement - Ingénieur commercial

    Paris 2003 - 2007 New Markets Development / Project Management : dealing with outsourcing of support services from strategic industrial accounts (RENAULT, PSA, EADS, ALSTOM), covering VEOLIA fields of expertise (maintenance, logistics / inventory management, waste management, facilities management)

    >> Strategy consulting in support services for RENAULT, before laying out the partnership with VEOLIA: cost reduction, optimization of flows and organizations, development of business plans, participation to the establishment of the new subsidiary VESTALIA
    >> Project team management (3 to 15 persons): technical experts, business unit managers, financial controllers, human resources and legal assistants
    >> Project leader in tenders
    >> Risk analysis prior to negotiation
    >> In charge of the go-live for the contracts awarded following the tenders

Formations

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