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Axel LACROIX

SAINT MALO

En résumé

Reliable, enthusiastic and energetic person. I got a real eye-for-details. I love working with people.

Strong experience of over 10 years in hospitality and tourism in general gained in several countries. My adaptability to cultures, my geographical mobility, my passion for travel, languages and gastronomy as well as my versatility allowed me to build-up a unique and distinctive profile which gives me the abilities to access varied positions in the tourism and hospitality sectors.

I possess dual citizenship (French & Belgium) and I speak English and Swahili fluently.

Mes compétences :
Team player
Staff recruitment
Restaurants
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Invoicing

Entreprises

  • La Ferme des Nielles - Assistant Manager, Seafood Shop and Restaurant

    2014 - maintenant La Ferme Des Nielles, Les Nielles. Tel: +33.(0)2.99.89.12.21. Email: bretagnecoquillages@wanadoo.fr

    * Assisting the operation manager in the daily duties

    * Preparing the staff schedule ;
    * Checking the clients orders (seafood platters, retail and semi-whole sales) ;
    * Dealing with reservation and customer relation (important amount of foreign customers) ;
    * Daily accountancy : preparing invoices and collecting payments, stocks control

    * Sales scheme

    * Supervise the vendors ;
    * Maintain sales and achieve the objectives set by the management ;
    * Reporting weekly sales to the operation manager or/and the owner

  • Terre Cambodge - Product Manager

    Siem Reap 2013 - 2013 DMC, Siem Reap-Cambodia Cambodge, Siem Reap-Cambodia. Tel: +855 (0)77.448.255. Email: info@terrecambodge.com
    * Coordination of all departments (4 staff)

    * Poduction & Sales : -creating tailor-made tours for FIT and follow the sales
    -creating or modifying specific tours for T.O.
    * Reservation : launching and controlling ;
    * Logistic & Operation : dealing with the daily organisation of tours ;
    * Accountancy : checking invoices and payments

    * Quality monitoring

    * Clients : arrival briefing / managing feedbacks and complaints ;
    * Tours : -improving itineraries and services according to feedbacks and complaints
    -creating new products

  • Moyoni Lodge - Lodge Manager

    2010 - 2012 Moyoni Lodge, Arusha-Tanzania. Tel: +255.784.480.120. Email: info@wildlandssafaris.com

    * Setups of the lodge ;
    * Decoration and refurbishment of the premises ;
    * Setting of the kitchen, the bar, the restaurant and the menu

    * Marketing and advertising the lodge ;
    * Edition of brochures in english, french and spanish ;
    * Marketing through different mode (creation of a website, registration to ``le guide du routard'', ``Lonely
    Planet'', ``Tripadvisor'', ...)
    * Advertising abroad via internet and to the local and international tour operators and safari companies ;
    * Promoting the lodge at the tourism fair such as the ``Karibu Fair'' in Arusha

    * Staff recruitment and training ;
    * Building a team for running the lodge (housekeeper, cook, barman, waiter, watchman,
    gardener, ...)

    * Dealing with the reservation, invoicing and accountancy

    * Taking reservations by email or phone calls ;
    * Recording reservations and assigning the type of rooms ;
    * Preparing and sending invoices for deposit payment ;
    * Collecting or checking account for the balance payment ;
    * Weekly reports of the money flows, incomes and expenses

  • Galago Expeditions - Tour Leader

    2007 - 2010 Galago Expeditions, Arusha-Tanzania. Email : infos@galago-expeditions.com

    * Managing a team of 2 up to 8 people (drivers, cooks and helpers)

    * Organising their day by day schedules ;
    * Morning and evening briefing for day report, enquiries, complaints, ...

    * Logistic and administration ;
    * Organisation of food supply and establishment of the menus ;
    * Daily accountancy and budget calculation

    * Clients relation and supervision
    * Airport welcoming and arrival briefing ;
    * Daily briefing for announcing following day program and getting their impressions, complaints, requests ;
    * Informing and commenting to the clients during the visits and game drives

    * Hospitality and catering ;
    * Supervising the cooks and checking meals
    * Tables setting up and serving

Formations

  • Lycée Jacques Cartier

    Saint Malo 2000 - 2003 Baccalauréat série sciences et technologies tertiaires. Spécialité action et communication commerciales

Réseau

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