Mes compétences :
excellent organisational skills
Switchboard
Entreprises
Union touristique et hotelier
- Guest relation manager
maintenant
Union touristique et hotelier
- Guest relation manager
maintenant
Essadi
- Guest relation & Receptionist
2011 - 20115 star hotel luxe _ Amenjena hotels
Front desk trainee
5 star hotel _ essadi hotel Marrakech ,
Sirayane
- Customer Service Advisor & Guest Relation
2011 - maintenantTasks:
Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
Duties:
* Welcoming guests to the hotel in a polite, friendly, professionally and helpful manner. ;
* Help guest to make plan for their stay. ;
* Dealing with late arrivals and assisting with early check-outs ;
* . Check out departing guests using the hotel's accounting system. ;
* Taking payment from guests in the form of cash or credit cards ;
* . Answering telephone inquiries promptly & professionally & transferring calls on. ;
* Being a point of contact for guests should they have any queries. ;
* Arranging for brief tours of the hotels rooms and facilities. ;
* Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. ;
* Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. ;
* Keeping up to date on all hotel products, services, pricing & promotional offers. ;
* Maximise sales revenues through up selling and marketing programmes. ;
* Provide information and literature about the hotel in person and via telephone. ;
* Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift. ;
Formations
High School (Marrakech)
Marrakech2008 - maintenantbac+2
Institut Spécialise En Hôtellerie Et Restaurants (Marrakech)
