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Ibm
- Malware Defense Specialyst
Bois-Colombes
2017 - maintenant
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IBM s.r.o.
- Malware Defense Specialist
2017 - maintenant
bernard_coulibaly@me.com Malware Defense Specialist @ IBM s.r.o. B Driving License
Main responsibility, maintaining Antivirus infrastructure for IBM's customers. Insuring the Compliance and Currency of the sofware
version, Monitoring and Analyzing alerts and acting as single point of contact in case of Malware outbreaks.
Respond to audit requests relating to the currency of the customer's infrastructure and take remediation steps to close any gaps in
antivirus coverage and provide guidance and serve as escalation point to authorized customer security contacts for remediation of
malware issues found on supported endpoints. Assist customer with interpretation/assessment of any vendor analysis of samples and
remediation instructions as applicable and provide instructions on how to repair AV product on endpoints.
Work closely with the antivirus vendors to resolve outstanding issues and provide virus samples to the antivirus vendors for analysis
and respond appropriately to the findings.
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Jonckers Translation
- ICT Admin
2017 - 2017
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Jonckers s.r.o.
- ICT Administrator
2017 - 2017
Hardware and sofware inventory maintenance, installation and configuration of sofware, including setup and maintenance of local
users workstations and managements of the servers infrastructure.
Apply company's backup and security strategies. Telecommunications environment maintenance and development, including the
phone system, internet connection, routers and dedicated line.
Provide support on the customer specific production that are not part of IT infrastructure.
Provide support to other company department that could need specific information/support.
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Novartis s.r.o
- Digital Identity Administrator
2017 - 2017
Administration of Digital Identities for access purpose and permission
Administration of Active Directory ( AD) accounts, creation and re-activation for users accounts. Creation and managing
special accounts, MS exchange accounts, Generic, resources, rooms ( meeting rooms) mailboxes.
Creation an revocation Skype for business account entitlements.
Emergency access termination ( AD) and ensuring data quaity
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Novartis
- Digital identity administration
RUEIL MALMAISON
2017 - 2017
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TE Connectivity
- IT OPERATIONS ANALYST II
Schaffhausen
2013 - 2017
Technical support for France, Russia, Poland, Ukraine and North Africa.
Hardware, software and account management.
VPN Cisco anyconnect, MS Office 365, Remote Access, Wireless Maintenance.
Hard and soft Token Maintenance
Mobile Devices Management with BlackBerry Admin Service and MobileIron Admin Console for iPhone, BlackBerry and Android.
McAfee End Point Encryption EEPC and ePolicy Orchestrator: Users encryption and encryption recovery.
Microsoft office 2013 and 365: Install and troubleshooting.
File/Folder Management on Microsoft Server 2003 and 2012.
MS Office 365 admin portal and exchange admin center.
Active Directory: Domains issue including user logon processes and authentication; Password policies and management.
LMS: Check / Assign and fix user access to online training document, library, profile and certificate.
Mozy Enterprise Backup: Setup and configure Mozy on each single computer. Track and fix all issue linked to Mozy.
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TE Connectivity Czech s.r.o
- IT Operations Analyst II
2013 - 2017
@ TE Connectivity Czech s.r.o, Dates: 11/09/2013 - 31/05/2017 (3 years 8 months)
Technical support for France, Russia, Poland, Ukraine and North Africa branches employees: HW, SW, Network, Security
Identify, contain, and eliminate cyber threats in compliance with TE Connectivity WW policies
InfoSec Tracking and taskforce for new virus
McAfee End Point Encryption EEPC and ePolicy Orchestrator: Users encryption and encryption recovery.
SecurID Support: Sof Token Maintenance, convert hard token to sof token and token maintenance
Mobile Devices Management with BlackBerry Admin Service and MobileIron Admin Console for iPhone, BlackBerry and Android
Mozy Enterprise Backup: Mozy security policies administration, Setup and configure Mozy on workstations, Track and fix all issues
Technical support on Cisco anyconnect, MS Ofce 365, Remote Access, Wireless Maintenance.
Microsof ofce 2013 and 365: Install and troubleshooting.
File/Folder Management on Microsof Server 2003 and 2012: Create shared data folder and user home folders. Track backup issue
and restore when needed.
Exchange Account Administration: Microsof Ofce 365 admin portal and exchange admin center.
Create and manage distribution list, Resource mailbox, shared mailbox, user mailbox.
Active Directory: Domains issue including user logon processes and authentication; Password policies and management.
LMS: Check / Assign and fix user access to online training document, library, profile and certificate.
LEVEL II @ TE Connectivity s.r.o, Kurim, CzechRepublic
( 3 years and 8 months)
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Infosys BPO s.r.o
- Technical Support Analyst
2012 - 2013
@Infosys BPO s.r.o, EXPERTISE 01/06/2012 - 31/08/2013 (1 year and 2 months)
@ Infosys BPO s.r.o, Dates: 01/06/2012 - 31/08/2013 (1 year and 2 months)
Mobile devices: Smartphone, tablets and Mac
Provide technical support and assistance to end-users
Diagnose issues and provide a clear path to resolving them
Log calls from customers onto Contact Management System and follow escalation procedures
Educate customers on support options (online tutorials, in-store programs and help applications built into the programs)
Computer Tech: Remote support for configuration, connection, installation and upgrades issues. Troubleshoot, isolate and solve the
sofware, hardware issue or referred customer to third party if necessary
Work with management in maintaining efciency, reporting customer issues, and assisting with customers when necessary
Setup repair for unresolved issues
Drive sales and ofering product knowledge, and providing complete solutions based on customer specific needs
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Infosys BPO
- IT Support Technician
Bangalore
2012 - 2013
Mobile devices/ Smartphone and tablets:
Provide technical support and assistance to end-users
Diagnose issues and provide a clear path to resolving them
Log calls from customers onto Contact Management System and follow escalation procedures
Educate customers on support options (online tutorials, in-store programs and help applications built into the programs)
Computer Tech:
Customer phone and remote support for configuration, connection, installation and upgrades issues.
Troubleshoot, isolate and solve the software, hardware issue or referred customer to third
party if necessary.
Work with management in maintaining efficiency, reporting customer issues, and assisting with
customers when necessary.
Setup repair for unresolved issues.
Drive sales and offering product knowledge, and providing complete solutions based on customers specific needs.
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Alcatel Lucent
- Telecom Consultant
Paris
2009 - 2012
Provide first support for installation, upgrades, patching, configuration, testing to the local technician.
Escalate the issue to the appropriate support, send a technician on site if necessary to reboot manually or change the defective parts
Classify the cases and register all activities.
Report completed tasks to the management team.
Regular inspection checklists and immediate response to emerging issues.
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Alcatel Lucent
- Help Desk
Paris
2008 - 2008
-Monitoring orders not made on time (SLA). Track requests escalation (Request update contracts
managers and update the system).
-Organization and coordination of logistics and field service. (Access site, location of broken
equipment and planning arrival times of new parts and removal of the former being repaired). Make
the daily report sent to: Clients, on-site technicians, support services and back office.
-Assistance to internal employees for activation, reset password and deactivation of their account access system.
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Alcatel
- Telecom/IT consultant
2008 - 2012
@ Alcatel-Lucent Sp zo.o , Dates: 01/01/2009 - 31/05/2012 (3 years and 5 months)
Provide first support for installation, upgrades, patching, configuration, testing to the local technician. Escalate the issue to the
appropriate support, send a technician on site if necessary to reboot manually or change the defective parts
Classify the cases and register all activities.
Report completed tasks to the management team.
Regular inspection checklists and immediate response to emerging issues.
Technical support International Telecom/IT consultant @ Alcatel-Lucent Customer satisfaction 31/12/2008 - 31/05/2012 (3 years and 5 months)
Incident Management
Crisis Management
