Mes compétences :
Business Analysis
Banking Operations
Project Managment
Requirements gathering
Requirement Analysis
Entreprises
Citibank NA
- Transaction Services Lead Analyst (Vice President)
2013 - 2015• Managed the coordination of multiple streams for the commercialization of the ISOXML V3 capability with Citi's cross-border platform:
o Providing a single view of all of the solution gaps and challenges ahead
o Validating and documenting the client facing specifications for this pilot client
o Managed Product and Client expectations
o Senior Management reporting
• Coordinated end to end solutions for two French Public Sector clients :
o French Agricultural Pensions - Managed the complex migration of 27 clients IDs with the implementation of the new functionality to improve Operations processes
o French National Health Insurance - Managed the extension of the cross-border flow to all entities
• Participated in business support activities where a complexity was highlighted :
o SEPA - Acted as the Operations lead between the SEPA Ops team and the review team to present operational concerns and requirements.
o Top German bank - Documented the MT103 client specifications
Citibank NA
- Transaction Services Sr. Analyst (Assistant Vice President)
2010 - 2013• Coordinate end-to-end solutions for Public Sector and Corporate clients as well as new business development initiatives
• Integrated part of the deal team as the Operations lead when reviewing and responding to the RFP for Complex Deals
• Collect, draft and finalize with stakeholders reviews the Business Requirements Document as part of the RFP process
• Coordinate and draft Solution documents for Complex Deals (Technology, Operations, Client Service requirements)
• Participate in the end to end tests to ensure that the solution deployed is in accordance to the requirements
• Coordinate Production Verification Testing with the operational teams to ensure our production readiness
Citigroup International PLC
- Application Support Engineer
2006 - 2010Application Support Engineer / Assistant Manager France (7 employees)
* Technical support provided to the users and the partners/vendors (Western Europe - France + Dublin) on the branch
platforms that are used for both Cash and Securities departments.
* Provide assistance on cash management projects in order to implement efficiencies on the existing service (improved
cut-offs, Credit Check, SwiftNet FileAct transmission, additional clearing cycles) and deploy new releases.
* Coordinate with the external vendors in order to track defects or enhancements, plan, test and deploy across the
platforms
InVision Software S.A.S.
- Helpdesk Support Engineer
2005 - 2006• Technical and functional support to the clients for the scheduling tool used by the human resources department:
o Track queries and defects from the client request to a fix if required
o Track implementations of new releases or fixes with the client
o Ruby script coding in order to facilitate data import/export when the software is deployed at a client site
Formations
Chicago State University (Chicago, Illinois)
Chicago, Illinois2000 - 2003Bachelor of Science in Computer Science
