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Bilel ZGUIDER

Paris

En résumé

A telemarketer focused on the exceptionally talented client, is currently responsible for IT with business call center worker motivated and more than five years experience in telemarketing, able to perform technical support and employs excellent analytical, problem solving and skills in oral / written as well as advanced computer skills communication.

Mes compétences :
Informatique
Hardware store
Télémarketing
Télécommunications
Internet
Commercial
Ressources Hummaines
Microsoft Office
online diagnosis
maintenance of desktops and laptops
good time management skills
front office
communication skills
advanced computer skills
Ubunto
Technical support
SIP
Microsoft Word
Microsoft Windows XP
Microsoft Windows 9x
Microsoft Windows 2000 Professional
Microsoft PowerPoint
Microsoft Office 2007
Microsoft Excel
Microsoft Access
Exercised strong interpersonal communication skill
Delphi

Entreprises

  • Vistaprint - Customer care specialist

    Paris 2018 - maintenant
  • Transcom WorldWide - Agent paypal

    Vélizy-Villacoublay 2014 - maintenant agent Paypal pour tout renseignement complémentaire lier a des problèmes financières ou mode de paiement en ligne
  • Transcom WorldWide - Mentor agent support

    Vélizy-Villacoublay 2014 - 2015 Agent & mentor :

    -followed diagnostic operations for all failed transaction and find solution to resolve error.
    -Respond to customer inquiries and requests and resolved issues efficiently and professionally.
    -Handled a high influx of inbound calls within a dynamic call center environment.
    -Respond to customer inquiries and requests and resolved issues efficiently and professionally.
    -Respect deadlines and assure good time management skills
  • Business call centre - Responsable en maintenance et manager d'équipe

    2014 - 2014 dépannage des serveurs avec prise de commande pour certain logiciel comme :
    ViciDialNow - GoAutoDial-putty-winscp
    installation serveur goautodial 2.1 final / 3
    trunk in vicidialNow
    Outbound Dialing Problème using SIP and IAX Trunk
    manipulation de logiciel asterisk
  • business call centre - IT manager

    2014 - 2014 server troubleshooting with taking orders for certain software, such as:
    -ViciDialNow - GoAutoDial-putty-winscp
    -instalation server goautodial 2.1 final / 3
    -trunk in vicidialNow
    -Outbound Dialing using SIP and IAX Problem Trunk
    -handling Asterisk software
    -handling and programming Elastix
  • Mezzo - Conseiller client

    2012 - 2013 activité de 3 suisse et blanche porte pour recommandation en ligne des articles et aussi dépannage pour touts réclamations
  • Teleperformance - Conseiller client

    Asnières sur Seine 2011 - 2012 réparation des défaillances pour les mobiles et vérification des factures pour les clients de SFR Mobile
  • Stream Global Services - Technicien support

    Angers 2011 - 2012 réparation des récepteurs et lancement des interventions pour les clients de BELL Canada
  • teleperformance tunisia - Customer Service

    2011 - 2012 Customer Service :

    * Respond to customer inquiries and requests and resolved issues efficiently and professionally.

    * Respect deadlines and assure good time management skills

    * Provide information about the telemarketing products campaign.
  • SFR Mobile - Teleperformance and technical support

    2010 - 2011 Customer service for SFR mobile: Answered telephone calls from potential customers who had been solicited through advertisements.
    -Checking problems linked to bills and calls.
  • IGL - Technical

    2010 - 2010 Recovery, servicing and maintenance of desktops and laptops: assembling and disassembling.
    -Technical service: recovery of computers (software and hardware)
  • Stream Global Service - Technical support telemarketer & Technical support

    2010 - 2011 Technical support with Bell Canada Service
    -Launching a service - online diagnosis and fixing computers
    -Bills' verification
    -Technical support with HP mobile and desktop ;
    -A receptionist with the task of examining every product and its warranty then transferring the call to the suitable support.
  • Desk Call - Teleoperator

    2010 - 2011 A teleoperator : Google teleassistance
    -Obtained customer information such as name, address, and payment method, and entered orders into computers.
  • SIMOP - Technical

    Saint Mère Eglise 2008 - 2009 Computers' maintenance (desktops and laptops)
    -Testing the recovery procedur ;
    -Verifying warranties in the after sales service ,

Formations

  • IMSET(Institut Magrhrebin De Science Economie Technologique (Tunis)

    Tunis 2007 - 2009 Technicien en maintenance micro systeme informatique

    BTP - Brevet Technicien Professionnel - Office 98, 2000, 2003,2007, 2010
    Fonctionnement général d’un système informatique
    Maintenance (technique de diagnostique et de dépannage)
    System d ’exploitation :windows 98 ,2000 , XP ,sweet , vista ,windows 7 ubunto
    Logiciels bureautiques et communications (world, Excel, power point, Access) PDF
    Manipulation outille Delphi
    Manipulation outille GCSS
  • IMSET (Tunis)

    Tunis 2007 - 2009 Maintenance in Computers Microsystems at IMSET

    Principle Technician's certificate (BTP): Maintenance in Computers Microsystems

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