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Dell
- IT Project Management Consultant
MONTPELLIER
2006 - maintenant
- IT Project/Program manager for software development and hardware installations into all of Dells manufacturing facilities globally while ensuring all projects are delivered as efficiently as possible with minimum impact to one of the largest manufacturers of desktops, notebooks and servers in existence.
- Provide direction to geographically dispersed project teams to ensure all project deliverables are completed as per plan and with a high quality level.
- Maintain clear project schedules to ensure adherence to scope and time commitments.
- Forecast and evaluate project risks while identifying mitigation plans to protect the delivery of the project.
- Create and maintain interlocks across different IT and business teams.
- Liaise with business partners in each manufacturing facility to create and maintain agreed deployment and transition plans for new software applications.
- Align and co-ordinate software and hardware deployments into multiple manufacturing facilities across the globe simultaneously during pre-arranged release windows.
- Create and present frequent status updates for IT and business executives.
- Manage all new IT change requests for Dells manufacturing facilities globally to ensure they meet the business and technology strategy.
- Provide estimated sizing details for new project requests for global project governance boards.
- Manage the delivery of new IT infrastructure (Servers, Network, Storage) into Dell’s manufacturing facilities in United States, Poland, China, India, Malaysia and Brazil.
- Drive technical root cause analysis of severe application and infrastructure issues and subsequent scoping, planning, testing and delivery of permanent corrective solutions.
- Ensure all project communications are kept clear and concise and maintain strong relationships with all project team members across numerous differing cultures globally.
- Drive proof of concept for new technologies and third party software products.
- Liaise with vendors for support contract discussions and product enhancements.
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BNP Paribas Fortis
- Software Developer
PARIS
2005 - 2006
- Analysis, design, development and testing of financial software applications
- Clear documentation of all of steps of the software development lifecycle
- Packaging of applications for deployment to all offices around the world
- Introduction of software from the development to the live environment
- Provision of support to new and existing application suite
- All development work done to strict deadlines with a high level of autonomy
- Resolution of issues often involved working closely with cross functional groups
- Development work included:
• Creation of a reporting application for the shareholder services department (Visual Basic (VB6), ADO, DLL, SQL, SQL Server)
• VBScripting to automate the rollout of application DLL’s via logon scripts
• Addition and modification of reports on Geneva, the main Fund Accounting System (Advents proprietary RSL development language, Advents Object Oriented Database, Solaris Unix Server, Shell Scripting)
• Maintenance and creation of user roles and access rights for Geneva requiring strong knowledge of object orientation and relational databases.
• Bulk updating of data on Geneva by creating loader files according to strict formats (VB6, ADO, ODBC, Sun Solaris Unix Server)
• Development of an application that merges fund accounting data from various sources creating detailed financial reports (VB6, ADO, SQL, Excel, Geneva)
• Creation of an application to aid the migration of data from an old accounting system to the Exact accounting system (VB6, ADO, SQL, XML)
• Provision of excel application to create ASCII formatted financial returns required by the Irish Financial Regulatory Authority (Excel, VBA)
• Extraction of data from SQL Servers using Microsoft SQL Server environment
• Completed Fund Accounting training to increase my knowledge of the subject as this is an important part of my day to day activities.
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Electricity Supply Board (ESB)
- IT Specialist
2004 - 2005
- Aided in the creation of a new business unit to control appliance loans
- Provided IT consultancy to the manager of the Appliance Loan Unit
- Organised the provision of IT resources required for the new unit
- Presented SAP and IBM AS400 training to new staff members
- Analysis, design and development of new software applications
- Documented all steps of the development process
- Created “User Manuals” and “Best Practice” documents for application users
- Trained and provided support for all application users
- First point of contact for hardware, software and communication issues.
- Development work included:
• A Control System to manage the flow of debtors accounts between the ESB and third party agencies and to monitor each agencies performance (Access, SQL, Excel, VBA)
• Detailed reporting functions for senior management (Excel, VBA)
• Improvement of existing applications and processes used to control the collection of overdue monies (Excel, VBA)
• A mail merging system to automate letter sending (Word, Excel and VBA)
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Electricity Supply Board (ESB)
- Technical Services Engineer (Placement)
2003 - 2003
- Provided first level IT support to entire station
- Co-ordinated server backups and installed new hardware
- Analysis, design and development of Web and Database driven applications
- Strict documenting of all development steps
- Development work included:
- An “Online Waste Register” to manage the waste produced by the station (ASP, HTML, JavaScript, VBScript, CSS, Access, SQL, UML, IIS)
- A “Work Management System” to control the division of work among station personnel (Access, SQL, VBA)
- Repair and improvement to existing databases (Access, SQL, VBA)
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02
- Customer Care Executive
2001 - 2003
- Handled inbound and outbound customer care calls
- Front line decision making in relation to customer’s queries and accounts
- Responded to customer’s queries in a timely, informed and courteous manner
- Achieved targets while ensuring a high level of customer service
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The Tara Inn, Brest, France
- Bar Person
2000 - 2001
- General bar duties
- Taking customer orders for food and drink while delivering a pleasant customer experience.
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McDaids Bar
- Assistant Bar Manager
1996 - 2000
- General bar duties from 1996 to 1999.
- Promoted to assistant bar manager in 1999.
- Supervised staff, and the general running of the premises
- Calculated daily takings and prepared payrolls
- Dealt with suppliers and completed weekly stock takes
- Served customers and solved customer grievances
