Camille BOURGES

En résumé

Entreprises

• Akka Technologies - Customer Services Desk Assistant on behalf of ATR

  Paris 2012 - maintenant o Management of customers’ requests received in the commercial department
  o Creation of customer account in SAP: management of the formalities with the customers, coordination of the creation process between the various services and dissemination of collected information throughout the commercial department
  o Centralization of information collected in a customer database
  o Reporting of the customer support’s activity
  o Implementation, updating and dissemination of the sales department’s dashboard (KPI)
  

• Akka Technologies - Technical Desk Assistant on behalf of ATR

  Paris 2011 - 2012 • Reception, distribution, and follow-up of the technical requests
  • Coordination between the diverse services and centralization of the answers to customers
  • Archiving responses to customers on software
  • Statistics establishment and analysis of the technical support activity
  

• Pénélope - Multi-Site Secretary

  Paris 2010 - 2011 o Client reception and assistance
  o Phone & email reception (filtering and transfer to the relevant services)
  o Management of incoming and outgoing mail (reception, distribution, recording and postage)
  o Management of schedules, meeting rooms and other work tools
  o Organization of staff travel (restaurant, hotel, taxi, plane, car…booking)
  o Inventory management: assessment of the needs in supply, orders and inventory
  o Human resources assistance (management of applications, seizure in SAP)
  o Airbus’aricrafts deliveries assistance (customer file preparation, passenger check-in & boarding)
  o Running of diverse software (creation of phone lines, badge…)
  

• Leader Osman - Commercial Assistant

  2010 - 2010 • International survey and prospecting (mailing)
  • Customer follow up
  • Statistic build up and analysis

• APRS Consulting - Commercial and Marketing Assistant

  2008 - 2009 o Administrative task
  o Competition survey
  o Commercial prospecting (mailing, phoning, professional fairs and exhibitions)
  o Management of customer portfolio
  o Business event management organization
  o External communication on the company’s activity:
  - Implementation of marketing supports (sales brochures, visual presentations, visit cards)
  - Updates, shaping and translation of the company’s website
  o Reports writing and PowerPoint presentations
  

• Baron Thomières - Wine Market Researcher

  2007 - 2007 • Study and analyze of the Croatian market
  • Targeting, selecting and contacting prospects
  • Implementation of sales arguments and marketing supports (sales brochure, visit cards)
  • Meeting of the prospects in Zagreb and commercial selling
  • Wine selling at the vineyard
  

Formations

• ADEFI Libre Formation DEESMA

  Toulouse 2008 - 2009 European Marketing Bachelor Degree
  
  DIPLOME EUROPEEN DE L'ENSEIGNEMENT SUPERIEUR EN MARKETING

• Ecole Supérieure Billières

  Toulouse 2005 - 2008 International Trade Technical Degree

• Lycée Lyautey (Casablanca)

  Casablanca 2003 - 2005 Social and Economic A-Level
  
  Social and Economic

Réseau

• Akka TECHNOLOGIES

• Gaëlle ZORRILLA

• Gerald SOULIE

• Hervé ILAKO

• Jean-Christophe GUITTARD

• Karen WASSERHARDT

• Philippe SAINTIN