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La Réserve Appartement Trocadéro /Michel Reybier
- Réceptionniste /Concierge
2013 - maintenant
Guest relation
Attachée Commercial
Concierge
Réceptionniste
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Triannon Palace
- FRONT OFFICE AGENT
2012 - 2013
• Welcoming guests, in charge of check-in and check-out following Hilton Waldorf Astoria procedures
• Closing pay master, dealing with reservation and special requets (VIP lists), responding to complaints
• Ensuring of the good stay of the guest and hight quality of service
• Missions of Night audit
• Acquisition of title "Team Coach”; training of new team members
• Finalist in The best receptionist of France, David Campbell competition
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Fairmont Hotel
- Assistant Manager - internship at the direction of F&B department
2010 - 2010
• Welcoming guests, in charge of administrative mailing
• Events organisation responding to customers needs and expectations
• Update of documents for internal and external use: market studies
• Participation in weekly meetings of departments
• Support on the management of specific projects (ex: opening a Bar)
• Assistance on current operations
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Inverdoorn Game Reserve/ CAP TOWN SOUTH AFRICA
- Assistant Manager - Luxury Inverdoorn Game reserve internship
2009 - 2009
• Leading the function sheet meeting with all the head of department in order to coordinate the actions and
and communicate all details about the events
• Checking all the events and discuting with the people of the group in charge in order to assist them in their needs
• Staff management
