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Next Ventures
- Consultant - SAP- Permanent- France & Switzerland
2016 - maintenant
Next Ventures is a multi-award winning 100% focused Information Technology (IT) recruitment business headquartered in London, with international subsidiaries in Germany, Switzerland and Brazil.
Established in 2001, our initial efforts were focused on recruiting for large enterprise technologies. 13 years later and our focus still presides here today, and our mission too as we continue with our committed approach to fulfilling critical niche technology staffing needs for our clients who are some of the largest corporate organisations world-wide.
Our business continues to experience significant year on year growth; turnover is currently €35million, and set to grow significantly over the forthcoming years as a direct result of our continued re-investment in our people and services. Our rapid growth supported the need for international expansion, which now with our global reach solidifies our position as a truly global recruitment partner.
Each office is supported by our team of multi-lingual recruitment consultants who are all specialists in technology niches. Each consultant not only has excellent technology domain understanding, but strong knowledge of local culture too which underpins our ability to truly support our clients most challenging permanent and interim staffing needs.
Recognition in our industry has included consecutive year-on-year awards from The Sunday Times Fast Track 100, and recently being honoured with 2nd place overall in The Sunday Times ‘Best Small Companies to Work for’ awards 2014, which saw us positioned as the highest ranked recruitment company in the UK.
As we constantly strengthen our world-wide network of 180,000 qualified IT candidates and continue to focus on hiring the very best international IT recruiters, our customers’ future recruitment needs are assured as is our unremitting ability to remain agile and responsive to new technologies and new recruitment challenges.
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Universe Technology
- IT/SAP Recruitment Consultant
2016 - 2016
IT and SAP recruiter at Universe Technology for the french market
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Apple
- Technical Support Advisor iOS
PARIS
2015 - 2016
Apple a well-known worldwide company specialised in technology.
Working as a technical support advisor iOS at the Headquarter in Ireland is a new challenge.
As a technical agent my responsibilities included :
oSupporting every customer with enquiries or technical issues related with Apple’ s products and Beats’ products
oManaging basic to moderately complex support to Apple customers
oProviding and maintining strong, professional relationships with all Apple’s customers
Key achievements :
oPassed the launch period successfully with 68 hours of overtime
oIncreased my technical skills
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KIWI INTERIM
- Recruitment Assistant
Mérignac
2013 - 2014
Kiwi Interim, a recruitment agency specialised in telemarketing and construction markets.I joined Kiwi Interim to support the recruitment of call centers agents for the following industries: bank, insurance and real estate.
My responsibilities :
o Engaging with clients to understand their recruitment needs
o Advertising job offers, screening CV and building a pipeline of candidates using different jobboards
o Arranging and conducting interviews on the phone and face to face
o Maintaining long-term relationships with both: candidates and existing clients by regular calls and mails
o Searching new clients (10%) through cold calling
Key achievements:
o Managed 360° recruitment process of call center agents
o Achieved objectives and placed the greastest number of candidates
o Managed different areas of recruitment: construction, hotel and human resources industries
o Managed the agency on my own
Soft skills: multi-task, work under-pressure, adaptability
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Teleperformance France
- Outbound call center agent
Asnières sur Seine
2011 - 2011
Teleperformance, a leading global company specialised in outsourced customer service
As an outbound call center agent, I was in charge of estimating the customers’ satisfaction for SFR operator : an internet operator.
I performed the following responsibilities:
o Cold calling in B to C with number of short-lasting calls targets
o Checking the efficiency of internet, tv, phone services, putting through calls to the technical service
o Suggesting additional products and attractive offers to customers
o Updating the customers files
Key achievements:
o Reached the targets
o Obtained performance rewards
Soft skills: tenacity, good interpersonal skills
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Teleperformance France
- Outbound call center agent
Asnières sur Seine
2010 - 2011
Teleperformance, a leading global company specialised in outsourced customer service
As an outbound call center agent, I was in charge of retaining the customers for SFR: a mobile operator.
I managed a variety of responsibilities:
o Cold calling in B to C with sales, number of short-lasting calls targets
o Selling mobile phones and mobile packages, suggesting attractive offers to make them loyal
o Checking the personal details, updating the customers files respecting confidentiality
Key achievements:
o Reached the targets
o Obtained performance rewards
o I was taken as an exemple and was interviewed to give a positive image of Teleperformance work environment
Soft skills: commercial skills, ability to negotiate
