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Caroline DEFFENSE

BRUSSELS

En résumé

Finance Business Partner

Result oriented ~ Commercial driven ~ Participative team leader

• Global experience in the banking sector
• With 10+ years experience in financial advices, marketing and business development
• Strong analytical planning skills & background in coordinating and analyzing various financial issues
• Ability to federate groups of people inspiring superior performance to reach organizational goals
• Bring creativity and entrepreneurial spirit to all business endeavors
• Cross-border experience

Mes compétences :
Leadership and team management
Participative management
Relationship management
Change management/conduite du changement
Competitive Market Analysis
P&L management
Financial Planning
Sales presentations
New product launches
Financial analysis
Client relations & service
Budgeting & Forecasting

Entreprises

  • Belfius Bank - Head of Financial Analysts (Public & Wholesale Banking as well as Financial Markets Activities)

    2004 - maintenant - Main Missions:

    Coordinate & drive financial reporting activities related to the public & wholesale banking
    segments and the financial market activities, including:
    . Development and maintenance of planning
    . Modeling and budgeting systems
    . Analysis and interpretation of trends and figures
    . Preparation of financial and management reports, processes and procedures
    . Presentation of financial figures and specific recommendations to senior management

    - Main Projects:

    . Creation of New Reporting Channels: Daily report on funding products, Monthly P&L on activities and products reports and Balance & Off-balance sheet reports
    Goals achieved :
    - One single source of data
    - Higher ease for Marketing, board of directors to take decisions and actions

    . Marketing/Sales Presentation:
    Goals achieved :
    - Enhancement of department’s image through high level financial report presentation
    - Increase confidence and experience’ sharing within bank’ departments
    - Higher ease for the board of directors and management to take decisions and actions

    . Efficiency Improvement: Improved efficiency of report production cycle
    Goals achieved : Time to produce reports reduced by 2

    . Forecast Modeling: Lead and managed budgeting and forecast processes and systems. Close collaboration with all staff functions to deliver budgets and forecasts. Implemented tools enabling various financial scenarios.
    Goals achieved : higher flexibility, reactivity and forecasts

    . Ad-hoc Studies and Projects with external partners, colleagues from other entities: France and Holding and with main consultants

    . Leadership:
    - Hired, trained, supervised and developed team members
    - Set directions and mobilized the team to meet common, clearly defined goals
    - Used knowledge of employees' strengths and weaknesses to provide appropriate mix of autonomy and control to achieve strong results while also fostering skills’ development

  • Dexia Banque Belgium - Product Manager - Private Banking

    2003 - 2004 - Main missions:

    . Managed existing products & services as well as creating and integrating new products and product changes
    . Conducted margin analysis, industry/market research, and in-life performance measurement to determine product demand, positioning, viability, and profitability.
    . Created formal business cases and product descriptions
    . Acted as facilitator between the various internal organizations to ensure accurate documentation and execution of product policy and processes

    - Main Projects:

    . Sales increase: Launched structured bonds specifically dedicated to Private Banking Clients enabling an increase of the profitability of existing products
    . Value-proposition: Re-defining the value proposition of the Private Banking segment towards the other segments of clients, as well towards the other entities of the bank (mainly Luxembourg).

  • Dexia Banque Belgium - Investment Strategy Manager

    1999 - 2003 - Main Missions:

    Supported Belgian agencies network by writing articles and giving lectures on the financial markets and their evolution.

    - Main projects:

    . Investment advices: Writing articles related to the financial markets and the functioning thereof, as well as to the characteristics and prospects of mutual funds to the clients, agencies and newspapers.
    . Sales & Marketing lectures: Gave lectures to the clients (audience of 100+ attendees) and agencies networks (Investors’ Days, ‘Votre Argent/Uw Geld’ exhibition,…)
    . Project Management : Created the content of the investment section of Dexia Bank’s Internet Website

Formations

  • Vlerick Leuven Gent Management School

    2007 - 2010 Leadership Training - Tailor Made MBA

    Leadership Training:
    - Tailor-made MBA developed by Vlerick Leuven Gent Management School
    - Covered domains: Strategy, Marketing, Business Process Management,
    Operational and Strategic Innovation, HRM, Organizational Behavior and
    Change Management

  • CFA Institute- Chartered Financial Analyst Program (CFA) (Charlottesville, Us)

    Charlottesville, Us 2003 - 2006

  • ABAF Association Belge Des Analystes Financiers (Bruxelles)

    Bruxelles 2001 - 2002

  • Ifca - Institut De Finance Et De Cambisme (Brussels)

    Brussels 2000 - 2001

  • Université Catholique De Louvain Louvain School of Management (Louvain La Neuve)

    Louvain La Neuve 1996 - 1998

  • Facultés Universitaires Saint-Louis (Bruxelles Brussel)

    Bruxelles Brussel 1993 - 1996

  • Instituut Jeroen Bosch (Vught)

    Vught 1992 - 1993

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