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Caroline FURLAN

Issy-les-Moulineaux

En résumé

Compétences fonctionnelles

- Animation d'ateliers pour récolte des besoins métiers
- Modélisation processus métier
- Rédaction cahier des charges
- Analyse fonctionnelle et technique
- Relations avec éditeurs pour intégrer complexité et contraintes techniques dans l'intégration des systèmes
- Élaboration stratégie de tests
- Création cahier de tests
- Exécution des tests
- Management des bugs et évolutions
- Rédaction des supports de formations


Compétences en gestion de projets

Certifications Prince 2® et MSP® (standards de management de projets)

Compétences Techniques

Outils : MS Office, MS Project, GANTT, Mantis, Testlink, Visio.
Langages : UML (méthodologie d’objets), Merise (gestion de données), SQL, PHP, HTML

Mes compétences :
Anglais
Business
Business analyst
Certification
Certification Prince 2
Conseil
Entrepreneur
Gemini
International
Management
Management de projets
Manager
Microsoft Project
Microsoft Project Management
MSP
PRINCE 2
Systèmes d'Informations
Systèmes d’informations
Microsoft Office
SQL
Requirements Gathering
software implementation
problem solving
post implementation
immediate analysis
change request management
Vendor Management
User Acceptance Testing
UML/OMT
Testlink
Quality Management
Quality Assurance
Oriented time management
Microsoft Visio
Merise Methodology
Marketing
Mantis
Managed the change request process
HP Quality Center
GANTT
Communication skills
Back Office
Agile Methodology

Entreprises

  • Sanef Groupe - Business Analyst / Deputy Project Manager

    Issy-les-Moulineaux 2015 - maintenant * Track project deliverables using Gantt and Microsoft office tools. ;
    * Facilitate and lead meetings as necessary including workshops with the customer, walkthrough with the team, and design sessions with the architect. ;
    * Ensure adherence to requirements as directed by the client. ;
    * Ensure documentations are being delivered on time ;
    * Work collaboratively with quality assurance team, developers, project manager, C-executives and systems contractors to develop and maintain project plan. ;
    * Define scope of each release with project manager and coordinate the releases with the delivery manager, software manager. ;
    * Demonstration and participation to FAT/ SAT. ;
  • Sanef Groupe - Business Analyst Lead & On site Coordinator

    Issy-les-Moulineaux 2014 - 2015 * Supported pre-implementation and post implementation of the Back Office on site (Dartford Crossing Free Flow system). ;
    * Enforced and applied the release management process. ;
    * Demonstrated functionalities to the customer. ;
    * Supported testing activities and change approval board (CAB) process. ;
    * Managed the change request process. ;
    * Supported the need for immediate analysis of operational issues and gather all necessary information, identify root causes, path for resolution and alternatives. ;
    * On site point of contact and vendor management. ;
    * Lead for onsite QA team, plan and coordinator during User Acceptance Testing (UAT). ;
  • Sanef ITS - Business Analyst Junior

    2013 - 2014 * Gathered requirements for all modules including the core system and associated applications through proposal and workshops with the customer.
    * Ensure compliance with Requirement Traceability Matrix (RTM)
    * Redaction of specifications using Microsoft office (Visio, word).
    * Initiate workshops with the design, development and QA teams to progress with the implementation.
  • Sanef its technologies - VIE Engineer Integration and validation

    2012 - maintenant Integration and validation Free Flow System .
  • Sanef ITS - Quality Analyst Lead

    2012 - 2013 * Portman Bridge (Vancouver, Canada) - Free flow Tolling system
    * Tested and certified accuracy of deliveries across the different environments (QA, test, staging, production).
    * Worked in collaboration with development team for defects management.
    * Run Factory Acceptance and Site Acceptance tests on site with the customer.
    * Document delivery release and acceptance testing (Change Control Board and tests cases)
    * Created test case/ test scenario in line with requirements.
  • Cap Gemini - IT Consultant Junior

    SURESNES 2012 - 2012 Duration 4 months * Contributed to various missions as a business analyst or quality analyst in the implementation of software for retailers. Activities includes:
    * Integration and test validation of the payment and billing process, Oracle Care Customer & Billing (CC&B).
    * Integration of a mobile application for the website, Nocibe.
    * Re-design of the billing software, Weldom. ;
    * Exposed to Agile Methodology for requirements gathering using use cases.
    * Performed functional, integration, regression and user acceptance tests (UAT).
    * Worked with customers on site and cross locations teams to conduct requirements analysis (Retro documentation of specifications process oriented).
    * Drafted and executed test strategy, test plan and functional test cases.
    * Defects Follow-up and change request management. ;
  • Sopra Group - Business Analyst

    2012 - 2012 * Participated into the conception of the Quality Management Tool
    * Business workshops (in English) for requirements formulation.
    * Document Business Requirement Document (BRD). ;
  • Cap Gemini - Consultant SI Junior

    SURESNES 2011 - 2012 Lyonnaise des Eaux – Quality Manager: Validation of CC&B

     Involved into the validation of the Payment Process to ensure the system is running according to necessary specification
     Assisted in maintaining the quality management system by identifying failures
     Into the implementation of corrective actions with collaboration of technical experts.
     Actively participated into processes improvement to ensure clients’ delivery
     Validated all standards and specific functionalities are relevant
     HP Quality Centre experience (HP QC)
     Exposed to Agile Methodology with requirements capturing using use cases
     Validation preparation: Identified and drafted functional test cases
     Testing: Performed functional, regression and user acceptance tests

    Oracle CC&B (Care Customer & Billing)



    Weldom - Quality Manager: Validation and integration of 'Si-Wel'

     Intervened into the validation phase for the implementation of the system (Si Wel Information System Management).
     Tested application to ensure that processes comply with the relevant requirements.
     Analyzed failure, corrective and preventive action to respond to customer complaints.
     Implicated into maintain document test results records for later analysis
     Worked with customers and cross locations teams to establish and maintain a consistent delivery to challenging deadlines
     Helped with preparation of document test and testing protocols: Drafted and executed test cases (Testlink)
     Defects Follow-up and change request management (Mantis)
     Implicated into process development and improvement : Retro documentation of specifications process oriented (Bizagi)


    Nocibé – Business Analyst

     Integrated into the validation of a mobile application
     Actively participated into the development of test approaches, scheduling and workshops associated with undertaking test activities
     Elaborated test strategy document
     Drafted and run of test cases
     Interfaced with editors to deal with defects and corrective actions and ensure customer’s requirements completion.
  • Sopra Group - Business Analyst Junior

    Paris 2011 - 2011 Sopra group, KINGFISHER IT– Business Analyst Intern

    Actively participated into the implementation of the Quality Management Tool (international group level): conception phase/ Technical and CSR Audit.
    Developed an understanding of business context and software development life cycle.

     Business workshop (in English) for requirements formulation
     Functional analysis
     Business workflow creation (model stated analysis) , Visio
     BRD (Business Requirement Document)
  • Play Communication - Junior Strategist

    2010 - 2011 * Collaborated with suppliers and customers to participate in the implementation of marketing strategies.
    * Maintained website activities to enhance brand identity.

    TOOLS & TECHNIQUES
    Skills
    * Communication skills (oral and written) * Willing to travel ;
    * Oriented time management and problem solving * Experience working with global teams ;
    * Ability to work under fast paced and high pressure environment * Understand best practice of software implementation

    Tools Microsoft Office, MS Project, GANTT, MS Office, Visio
    UML, Merise, SQL , SQL Profiler, Cross functional flowchart
    HP Quality Center, Testlink, Mantis
    Web Page creation: html/ css/ php, Database MySQL,
  • Play Communication - Junior Strategist

    2009 - 2010  Collaborated with 5 clients teams and over 10 suppliers to manage projects progress targets (suppliers relationship management)
     Assisted in developing pre-sales support presentation and marketing creative strategies
     Carried out Business Intelligence and competitor research for concept development
     Project documentation production (planning GANNTT, budgets)
     Maintained website activities to enhance brand identity.
  • Demathieu&Bard - Assistant Planner Site Engineer

    Montigny-lès-Metz 2008 - 2008  Assisted in the implementation of public building (cold calling).
  • Projet de conception en partenariat avec Doublet - Menbre groupe Agate (étudiante)

    2007 - 2008 Projet de reconception d'un produit
  • Decathlon - Stagiaire

    Villeneuve d'Ascq 2007 - 2007 Stage de vente d'une durée de deux mois au sein de l'univers forme pour apprendre les différents aspects du monde de la vente en grande distribution

Formations

  • Skema Business School

    Lille 2011 - 2012 Master

    ) Master specialized in Projects and Programs Managements and Business Development -SKEMA
    Business School.
  • Skema Business School

    Lille 2010 - 2012 Master specialized in Projects and Programs Managements and Business Development
  • Ecole Centrale De Lille

    Villeneuve D'Ascq 2007 - 2012 Engineer Degree

    ITEEM - Centrale Lille ( 2007-2012 ) Engineer Degree, industrial and entrepreneurial specialties - final year in system information.
    Centrale Lille in partnership with SKEMA Business school (ESC Lille).
  • Iteem

    Villeneuve D'Ascq 2006 - 2011 Engineer Degree, industrial and entrepreneurial specialties – ITEEM department of Engineering School CENTRALE LILLE in partnership with SKEMA Business school (ESC Lille).

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