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Caroline REICHHART

FONDETTES

En résumé

Mes compétences :
Delivery Schedules
Massage
Customer Relationship Management
Tranportation management
Forwarding issues management
Claim handling
Shortage management
Quality Control
Microsoft Word
Microsoft Excel
MFG/Pro
Insurance Claims > Claims Management
Forecast analysis
Credit Notes
Backlog management

Entreprises

  • Invacare - Planner

    FONDETTES 2014 - maintenant * Asian, European and internal suppliers' management ;
    * Forecast analysis ;
    * Creation and monitoring of the sales orders ;
    * Chinese New Year and vacation period supply anticipation ;
    * Supplier issues linked to production, quality and
    tranportation management
    * Delivery schedule organization ;
    * Booking goods in transit ;
    * Interface of the different departments (sales, logistic and
    quality
    * KPI's monitoring and strategy formulation to meet the stock
    target

    * Participation in the « Procure to Pay » workshop for the
    purpose of implementing the new ERP, QAD
    * Participation in the workshop for the implementation of the
    new forecasts calculation software, DYNASYS

  • Invacare - Customer service administrator

    FONDETTES 2012 - 2014 * Internal customer claims management (tracking, delivery,
    damaged and/or missing goods issues)
    * Customer credit notes' validation ;
    * Customers' returns management in tight collaboration with
    our warehouse
    * Transportation issues management ;
    * Procedures and work instructions creation for EDC's ISO
    9001 certification
    * Participation in the implementation of the new customer

    claim handling software CRM

  • INVACARE France Opérations - Logistic administrator

    2012 - 2012 * Containers' delivery schedule's organization in
    collaboration with the warehouse and the planning team
    * Interface between the warehouse and the carriers loading
    shuttles, claims, special delivery set up

  • Invacare - Stock administrator

    FONDETTES 2011 - 2012 * Shortage management and due date updating depending
    on the replenishment date.
    * Backlog management and daily reminder to the warehouse
    for late orders' shipment
    * Goods receipt in the system ;
    * Interface between the warehouse and the planning team for
    delivery discrepancies

  • SICMV - Import and Trade Manager

    2009 - 2011 * Management of a stock rising around 5000 references ;
    * Supplier's prospecting in South Pacific, Africa and America ;
    * Negociation of importation contracts ;
    * Orders creation according to the budget and requirements ;
    * Commercial offers launching for local customers ;
    * Manager of one person

  • HAND CO - Business Manager

    2008 - 2009 * Creation and head of a massage parlour in collaboration
    with a hairdesser shop

  • Puma - Import Assistant

    ILLKIRCH 2006 - 2008 * Order placement to Asian and European suppliers ;
    * Producing and forwarding issues management ;
    * Delivery schedule organization and quality control

  • L'Oréal - Secretary

    PARIS 2005 - 2005 * Secretarial tasks and satisfaction studies

Formations

  • Chang Mai Thai Massage School (Chang Mai)

    Chang Mai 2007 - 2007 Thaï massage Diploma (200 hours)

    Chang Maï, Thaïlande

  • René Cassin High School

    Strasbourg 2002 - 2004 Brevet de Technicien Supérieur International Trade

  • Marc Bloch High School

    Hoenheim 2001 - 2002 A Levels in Economics

Réseau

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