Caroline REICHHART

En résumé

Entreprises

• Invacare - Planner

  FONDETTES 2014 - maintenant * Asian, European and internal suppliers' management ;
  * Forecast analysis ;
  * Creation and monitoring of the sales orders ;
  * Chinese New Year and vacation period supply anticipation ;
  * Supplier issues linked to production, quality and
  tranportation management
  * Delivery schedule organization ;
  * Booking goods in transit ;
  * Interface of the different departments (sales, logistic and
  quality
  * KPI's monitoring and strategy formulation to meet the stock
  target
  
  * Participation in the « Procure to Pay » workshop for the
  purpose of implementing the new ERP, QAD
  * Participation in the workshop for the implementation of the
  new forecasts calculation software, DYNASYS

• Invacare - Customer service administrator

  FONDETTES 2012 - 2014 * Internal customer claims management (tracking, delivery,
  damaged and/or missing goods issues)
  * Customer credit notes' validation ;
  * Customers' returns management in tight collaboration with
  our warehouse
  * Transportation issues management ;
  * Procedures and work instructions creation for EDC's ISO
  9001 certification
  * Participation in the implementation of the new customer
  
  claim handling software CRM

• INVACARE France Opérations - Logistic administrator

  2012 - 2012 * Containers' delivery schedule's organization in
  collaboration with the warehouse and the planning team
  * Interface between the warehouse and the carriers loading
  shuttles, claims, special delivery set up

• Invacare - Stock administrator

  FONDETTES 2011 - 2012 * Shortage management and due date updating depending
  on the replenishment date.
  * Backlog management and daily reminder to the warehouse
  for late orders' shipment
  * Goods receipt in the system ;
  * Interface between the warehouse and the planning team for
  delivery discrepancies

• SICMV - Import and Trade Manager

  2009 - 2011 * Management of a stock rising around 5000 references ;
  * Supplier's prospecting in South Pacific, Africa and America ;
  * Negociation of importation contracts ;
  * Orders creation according to the budget and requirements ;
  * Commercial offers launching for local customers ;
  * Manager of one person

• HAND CO - Business Manager

  2008 - 2009 * Creation and head of a massage parlour in collaboration
  with a hairdesser shop

• Puma - Import Assistant

  ILLKIRCH 2006 - 2008 * Order placement to Asian and European suppliers ;
  * Producing and forwarding issues management ;
  * Delivery schedule organization and quality control

• L'Oréal - Secretary

  PARIS 2005 - 2005 * Secretarial tasks and satisfaction studies
  
  
  

Formations

• Chang Mai Thai Massage School (Chang Mai)

  Chang Mai 2007 - 2007 Thaï massage Diploma (200 hours)
  
  Chang Maï, Thaïlande

• René Cassin High School

  Strasbourg 2002 - 2004 Brevet de Technicien Supérieur International Trade

• Marc Bloch High School

  Hoenheim 2001 - 2002 A Levels in Economics

Réseau

• Maulde EICHWALD