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Cecile POUYET

Issy les Moulineaux

En résumé

Mes compétences :
Customer Relationship Management
Cisco certification
Reliability
Flexibility
Training management
Organization

Entreprises

  • Cisco - Resale Program Manager - Security Solutions

    Issy les Moulineaux 2014 - maintenant * collaboration with Global teams to build compliant resale programs and promotions around the Security portfolio for Channel Partners in EMEAR
    * drive usage of these programs with Regional Sales Leaders
    * develop and maintain a web community for Partners to find updated and localized resources

  • Cisco - Partner Enablement Manager - Security Solutions

    Issy les Moulineaux 2014 - maintenant * coordination with Security Business Units and Business Development teams to build a plan for Partner enablement activities in Europe, Middle-East, Africa and Russia (EMEAR*)
    * collaboration with regional teams and Cisco Learning Partners to organize trainings accordingly
    * interlock with Global Certification teams to ensure Partners transition to Cisco updated specialization model

  • Cisco - Partner & Customer Experience Advisor

    Issy les Moulineaux 2007 - 2014 Partner Support (Key Account Partners in Germany):
    * analysis and follow-up on certifications and architecture specializations
    * analysis and guidance around rebate programs and incentive promotions
    * change management and training on new tools and applications
    * order management (from Quote to Cash)
    * facilitator for the coordination and implementation of partner projects
    * long-term Customer Satisfaction analysis

    Sales Support (sales teams based in France and Germany):
    * internal promotion programs preparation
    * order and forecast management
    * improvement of processes and transactions

  • Solvay - Country Expert - Contact Center

    Paris 2006 - 2007 Shared Services Center - Contact Center implementation:
    * Collaboration with the IT and HR teams for the implementation of the Contact Center

    Supplier Support « Front office »:
    * Accounts Payable dedicated support for German and French suppliers
    * New hires’ training on SAP and Customer Relationship Management (CRM and phone support soft skills)

    Handover of the activities to the Shared Services Center:
    * Several local missions in Hanover (Germany) and Brussels (Belgium)

  • Delphi - Export assistant

    Villepinte 2005 - 2005 * order booking
    * issuing of pro forma invoices
    * shipment coordination (use of Incoterms)

Formations

  • Université Cergy Pontoise (Cergy Pontoise)

    Cergy Pontoise 2003 - 2004
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