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Christel ROSE-BOISSIÈRE

PARIS

En résumé

Spa Manager passionnée avec de l’expérience à l’échelle internationale, dans la création et mise en place des concepts et ambiance poly-sensorielle spa et bien­être, de l’exploitation, développement à la supervision des résultats, mise en conformité du spa avec les réglementations (sécurité, hygiène). L’analyse et l’audit du spa pour rester fidèle au projet initial et être rentable dans la durée. Marketing du spa en appliquant des « best­ practices » sur un marché stratégique faisant état d’un accroissement des ventes et des résultats nets tout en chapeautant des améliorations opérationnelles visant à stimuler la productivité et à réduire les coûts. Se démarque dans des milieux dynamiques et exigeants tout en demeurant pragmatique et centrée.

Mes compétences :
Human relations skills
Visioning & Goal setting
Intuition & Integrity
Esprit d’initiative, Leadership, Sens commercial,

Entreprises

  • Freelance - Spa Consultant, Paris

    2011 - maintenant Work in events: spa exhibition salon, spa consultant, spa coordinator

  • Sofitel Oguzkent Hotel, Turkmenistan, Central Asia - SPA Manager

    2011 - 2011 An elegant hotel with 299 rooms & suites, 69 residence apartments & 3 F&B outlets
    www.sofitel.com
    Responsibilities:
    □ Reporting to the Operation Manager
    □ Leading a team of 14
    □ Part of the opening team
    □ Responsible for all SPA/ entertainment/activities of the hotel: 1000 sqm state-of-the-art spa, 18 cabins
    □ Work on the architectural and Design Review
    □ Space (square footage) Allocation
    □ Feasibility Study
    □ Market Study
    □ Competitive Set Analysis
    □ Concept Development
    □ Critical Path Development
    □ Sales & Marketing Plans
    □ Retail Planning & Merchandising
    □ Training of the staffs
    □ Introduce Silicium + by Adriana Karembeu
    □ Created Signature treatments/massages for Oguzkent Sofitel Ashgabat
    □ Introduced and Maintained all Sofitel + So SPA standards/protocols
    □ Successfully launched the So spa membership program with fidelity card

  • Entrepreneur/Self-employed - Spa Mobile, Morocco

    2009 - 2011 http://christelrose.unblog.fr/

  • Starwood Hotels - Spa Manager

    Lancaster 2005 - 2009 o Successfully introduced the new spa brand- ELEMIS and this action was a great plus to create new atmosphere and product range.
    o Introduced “In-room” Spa treatments creating a plus and personalize service to guests especially to honeymooners.

    · Achieved results up to par.
    · Provided as much training/team building as possible to spa associates that helps building up team spirit and team work.
    · Created the “Spa Awareness” through the hotel by giving 5 minutes complimentary massage at pool side to each guest, “Elemis Taster Table”- once a week in the lobby to awaken guests’ sense.
    · “Jet-lag” recovery was provided upon check-in.

    · Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
    · Project and maintain acceptable payroll commitments.
    · Use financial plans for spotting trends, measuring productivity and monitoring progress.
    · Control ongoing service and product margin analysis to ensure profitability.
    · Implement opportunities for managing operational costs and boosting the bottom line.
    · Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
    · Proactive in developing publicity opportunities and effectively dealing with media.
    · Develop and maintain gracious and efficient front desk procedures.
    · Maintain and update all necessary internal and external signage.
    · Anticipate, identify and ensure customer needs are being met in the best possible way.
    · Monitor customer satisfaction with surveys, focus groups and comment cards.
    · Develop and deliver credible, competitive, value-plus service to the customer.
    · Guide staff to become caring problem solvers, cooperative, accommodating and fair.
    · Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
    · Develop Value Packed Proposals and maintain internal staff retention programs.

  • Starwood Hotels & Resorts - SPA Praticienne

    Lancaster 2005 - 2007 Réalisations des soins, prise des rendez-­vous, facturation, relations publiques, sens de l’organisation.

  • Dinarobin Hotel & Spa, Mauritius, Indian Ocean - SPA Therapist

    2001 - 2005 Provided massage services. Create and developed new spa treatments with natural ingredients for face and body .
    · Supervised Health Club attendants.
    · Trained new team members.
    · Oversaw the maintenance and cleanliness of the club, pool area and locker rooms.
    · Provided assistance in the operation of fitness equipment.
    · Performed bookings and the scheduling of appointments as necessary.
    · Performed other duties as assigned.

Formations

Pas de formation renseignée

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