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Christelle MULLER

CROYDON

En résumé

Fluent in four languages, an internationally experienced marketeer, with particular expertise in market research. Demonstrating a strong track record of delivering rapid, high quality results; coordinating the activities of globally dispersed project groups. Displaying strong interpersonal skills, coupled with a proven ability to influence and deliver under pressure, focusing on innovation, incisive analysis and client satisfaction

Entreprises

  • TNS Research International - Service Measurement - Associate Director

    2009 - maintenant Service Measurement is TNS RI's division specialised in creating bespoke custom data acquisition systems and validation platforms to deliver critical business intelligence to some of Europe’s largest organisations
    Large scale operational capabilities are at the heart of Service Measurement's offer including Quality of Service measurements for End to End clients and governmental organisations

    My key responsibilities are:
    Developing Client relationships through proactively supporting and developing new business from existing clients and showing great understanding of client business and market

    Financial management by monitoring project costs and completion within budgets

    Participating in proposal processes by recognising opportunities, generating requests for proposal, showing accountability for integrity of proposal and demonstrating Market& Research expertise to inspire clients and team

    Ensuring Project management / Fieldwork by proactively working with team and suppliers within a continuous emphasis on process improvement and quality service

    Ensuring materials meet business clients needs, by proactively and continuously exploring the various markets in order to propose actions and documentations in line with the reality of the markets

    Analysis/reporting by ensuring client deliverables meet expectations and needs, and delivering excellence with existing End to End clients

    Leadership, by demonstrating excellence in technical and market expertise, planning resources and anticipating challenges to ensure smooth running projects

    Managing and developing a team of approximately 8 people working across End to End clients

    Recruiting, and retaining high quality people through succession planning and performance management

    Supporting a learning culture through development of junior team members, being a source of knowledge on industry developments and the TNS RI offer for Service Measurement

  • Medimix International - Senior Project Manager

    2008 - 2009 Responsibilities:
    •Leading large scale international quantitative and qualitative studies (including quota management, monitoring and fieldwork for branding and segmentation studies)
    •Coordination of complex multi-country branding studies within the medical & health care sector (name definition, name validation)
    •Client consultancy in the healthcare environment (project definition and methodologies)
    •Questionnaire design and guideline production (quantitative, qualitative, branding studies, patient charts and trackers)
    •Qualitative interviewing of study participants, qualitative analysis
    •Establishing partnerships and service level agreements with suppliers (fieldwork & translation agencies)
    •Panel Development
    •Business Development
    •Account Management
    •Team management and development
    •Production and presentation of detailed reports, arising out of the studies and research conducted

  • Quest Market Research - Project Manager

    2006 - 2008 Responsibilities:
    ·Meeting with clients
    ·Conducting qualitative interviews with study participants
    ·Conducting quantitative studies on large scales
    ·Writing reports based on results from qualitative and quantitative studies
    ·Acting as a market research consultant with clients
    ·Conducting specific new technology based projects

  • The Nielsen Company - Epanel Coordinator

    New York 2004 - 2006 Responsibilities:
    • Coordinating e-Panel market research studies
    • Monitoring the progress of study quotas and incidences
    • Being a central contact person for internal Project Managers and/or Operations for any information regarding e-Panel studies
    • Acting as an e-Panel consultant by offering solutions to Project Managers (for e-Panel surveys)
    • Checking e-Panel programs (testing the online survey) in terms of skips and language
    • Tracking logistics results at the end of fielding time

Formations

  • ULB (Bruxelles)

    Bruxelles 2002 - 2003 HR Management&Organisational Dynamics

  • Haute Ecole Galilée (Bruxelles)

    Bruxelles 1998 - 2002 Communications & Media with specialisation in Public Relations

    Institut des Hautes Etudes de Communications Sociales

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