T-Systems
- Regional IT Service Manager (Asia)
ST DENIS
2007 - maintenant
• Accountable for the P&L of large MNC accounts (European and Asian) across Asia, Revenue collection, costs and customers order results (planning / forecast / budget / controlling / reporting)
• Accountable for the quality and on time delivery of IT services to agreed Service Levels,
commercially responsible for contracts execution and supervising assigned IT Operation Managers
• Accountable for the Customer satisfaction and improvement of Performance through KPI’s
• Business Development: exploring new opportunities, up-selling, cross-selling and handling Change Management, involvement in bid process, ensuring profitability targets and releasing new proposals and contracts, contracts extension
• Provide seamless customer interface (single point of contact, Contract Management)
• Work closely with Key Account directors, Finance, Legal, Procurement and Delivery entities in China, HK & Singapore
• Build and maintain excellent relationship with customers
• Knowledgeable in Telecommunications/MPLS/WAN services (China domestic and International), ICT LAN infrastructure and Security, Service Desk L0/L1 incidents management and Service Requests management, Managed Desktop on-site Services across the APAC region, Cloud / Data Center hosting projects, SAP rollout, Service Management according to ITIL processes and principles, IT governance, Financial handling and taxes (local/withholding) optimization, Team and people management
Achievements:
• Net Revenue of 2.7M€ in 2016 and accounts profit exceeding EBIT targets
• Increased gross profit on 3 projects through costs optimization, billing model changes and
negotiation with customers/vendors
• Highest satisfaction score in 2015/2018 obtained in China within T-Systems globally.
• Definition/implementation of measures to streamline processes with other departments and optimize the cooperation
Held different roles such as Deputy Head of Service Delivery Management, Contract Manager, Customer Business Manager
Currently located in Singapore.
T-Systems (Greater China / Asia) is a Deutsche Telekom company.
