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Philips
- Director - Global Lifecycle Services Marketing
Suresnes
2013 - 2016
300M EUR - 6% CAGR - GM 50%
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* Set up and monitor financial and business target and realization (NPS/AOP/ROFO, Cost center, BMC Planning)
* Lead Program for margin and business reporting improvement (iGrow)
* Own upstream service marketing program, strategy, portfolio and product management
* Implement simplified Service Pricing - strategy, infrastructure and management - QuickWin
* Drive service generation i.e. Software Maintenance Agreement (International direct)
* Co-Chair Marketing Council, Service Marketing team lead
* Develop business in Asia (Japan, China and India)
* Implement Global RightFit Service Portfolio framework and extend to software services
* Lead Value Segment service business strategy team
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Philips
- Director Global Lifecycle Services Marketing
Suresnes
2013 - 2019
- Business group service innovation
- Business transformation from services to solutions
- Lifecycle Services Marketing
- Set up and monitor business target and realization
- Lead Program for margin and business reporting improvement (iGrow)
- Own upstream service marketing program, strategy, portfolio and product management
- Implement simplified Service Pricing - strategy, infrastructure and management – QuickWin
- Drive service generation
- Co-Chair Marketing Council, Service Marketing team lead
- Implement Global RightFit Service Portfolio framework and extend to software services
- Lead Value Segment service business strategy team
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Philips
- Director - Global Lifecycle Services Marketing
Suresnes
2010 - 2013
250 M EUR - 7% CAGR - GM 50%
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* Set up and monitor financial and business target and realization (AOP/CP/NPS, Cost center)
* Co-Chair Marketing Council, active Member of the CS Council, Service Marketing team lead
* Drive Business transformation Initiative with New Service Portfolio definition and implementation (RightFit), including workforce evolution recommendation for next generation program
* Design and lead Global Service Generation Process : Software Maintenance Agreement (USA), Software Services
* Design international low-cost dealer/distributor service channel models
* Define global remote service program roadmap - conjoint analysis
* Lead Post-merger Service Marketing Integration - InVivo, Goldway, Respironics, Dameca, Atom, Innercool
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Philips
- Director - Service Marketing
Suresnes
2006 - 2009
200M EUR - 5% CAGR - GM 50%
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* Set up and monitor financial and business target and realization monitoring (AOP/CP/IQ/CQ, Sales, Cost center)
* Own upstream service marketing program, strategy, portfolio and product management, including Business Planning and business interface
* Lead flexible service View requirements, tooling design and implementation (IB, Pricing, Quotation, Governance)
* Own Service and parts pricing strategy, infrastructure and management (30000 parts, 20 countries)
* Drive Service generation i.e. Harmonized portfolio
* Lead Post-Merger Integration - InVivo, Goldway
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Philips
- Global Service Marketing Senior Manager - CMS
Suresnes
2004 - 2006
strategy and plan, Product Lifecycle Management, Service Pricing
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* Chair CMS Service Marketing Council
* Lead Service global New Product Introductions
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Philips
- Product Line Manager - Product Support Services
Suresnes
2001 - 2004
* Manage Products life cycle for Services and Support focusing on Patient Monitoring and Software products
* Service products portfolio integration steering committee member
* Lead service marketing portion of SAP implementation (liaison, reviewer and matter expert)
* Manage Worldwide team
* Member of the product division marketing council
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Agilent Technologies
- Marketing Program Manager - Customer Solutions Operation Europe & Product Marketing Manager - Servic
MASSY
1999 - 2001
Agilent Technologies - Healthcare Solutions Group
Marketing Program Manager - Customer Solutions Operation Product Marketing Manager - Service Pricing Manager Europe - Design Control Element Manager
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* Liaison with world-wide teams and product divisions, International team management
* Asset Management Program - Europe: strategy, tools development, partners contract negotiation and Management
* Business development, technical marketing, finance, support administration, pricing, Marcom and quality
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Hewlett Packard
- Senior Worldwide Product Manager - Customer Services Division
COURTABOEUF
1995 - 1999
Hewlett-Packard - Medical Products Group
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* HW support products offering re-engineering (all businesses), Instrument Services and Support BSR
* Ultrasound Division Products Support: WW support planning, Product life cycle management, Marketing Liaison, Product generation (Warranty Extension....), Business Development WW team leader
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Hewlett Packard
- Product Manager - Services and Support
COURTABOEUF
1994 - 1995
Service marketing management for the HP-Ohmeda alliance: Strategy, Pricing, IB, Country Implementation..
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Process ownership of the Product Generation process, Interface for France and C.E.R.
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Hewlett Packard
- Field Education Program Manager
COURTABOEUF
1992 - 1994
Training curriculum definition and implementation, set up a Training Need Analysis and a quality system process, Plan and manage all trainings delivered to the European medical support workforce, Administer the medical training center (Costs/revenues, Asset mgt, billings...)
Taskforce lead i.e. Accomplisher: Definition of a model enabling to upgrade our workforce to face the change in customer requirements, i.e. less repair and more account management, Information technology, Project Management, and quality orientation - 18 months with 10 pan European Country Managers. and District Managers.
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Hewlett Packard
- Business Development
COURTABOEUF
1991 - 1992
Lyon Cardiology Program: Product sales force support, products expert, product development teams interface, New product introductions, Marketing Sales force trainings, Customer demos and trade shows coordination.
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Hewlett Packard
- IT
COURTABOEUF
1990 - 1991
Information Technology - -------
Office automation escalation support, Applications training, Tools development (online phone directory....)
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Hewlett Packard
- Financial Analyst & Business Support
COURTABOEUF
1988 - 1991
Product line cost accounting Europe, European pricing coordinator, Financial and business planning (10 steps, BSR).
