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Crepin ARNAUD

Wakefield

Résultats examens 2026

RETROUVEZ GRATUITEMENT Le résultat du bac dans l'Académie de NormandieLe résultat du brevet dans l'Académie de Normandie

En résumé

Mes compétences :
SIP
ISUP
Virtualisation
VoIP
H.248
ISTQB
IMS Architecture
Télécommunications
Protocole TCP/IP
H.323

Entreprises

  • Comverse - Netcentrex

    Wakefield maintenant

  • Comverse - Integration Engineer (IMS solution)

    Wakefield 2008 - 2009 ► Technical analysis and review of Comverse IMS solution features
    ► Use of HP quality center and Helium automated testing tool ( python scripting ) for IMS features validation

  • Comverse - Tier 4 (R&D Technical Support) Engineer

    Wakefield 2005 - maintenant Customer issues follow-up, responsible for providing analysis and fixes or workaround with high level quality according to customers SLAs.
    R&D entry point for Customer's Problems, Issues or new Requests on IMS and BSMC Solution

    ► VoIP protocols (SIP, H.323, MGCP ISUP and H248), network (Architecture, TCP/IP) and Linux operating system (Redhat, CentOS) expertise
    ► Root cause analysis and customer status reporting
    ► Customer issues and tickets follow-up
    ► Close working and follow-up with R&D for bugs backporting and new requests studies
    ► Collaborative work with Tier 2/3 support teams in Kuala-Lumpur and Singapore
    ► Periodically tickets reviews with both Support Tier 2/3 support and R&D involved team
    ► Accelerates the Workaround delivery within the committed SLA
    ► Fix validation using automated tools like Helium/Extensive testing ( + regression testing )
    ► Customer-like platforms installation and maintenance in local lab. ( Extensive use of KVM and VMware platform )

  • NetCentrex (Comverse) - Integration Engineer (BSMC Solution)

    2004 - 2005 ► Product specification analysis and review on Netcentrex BSMC solution
    ► Test plan overview and Integration of Netcentrex BSMC Products
    ► France Telecom E-telephonie Project: Customer issues (AVP) and delivery follow-up (Release Notes implementation)

  • NetCentrex (Comverse) - Test & Quality Engineer

    1999 - 2004 ► Product documentation review and validation
    ► Quality documentation redaction
    ► Test plans and test campaings creation and execution for solution validation

Formations

Réseau

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