Cyrielle AGUEDA-ROSA

En résumé

Entreprises

• Billbong - GSM Europe - Customer Representative

  2016 - maintenant Dedicated to the direct to consumer service, for the 4 brands of GSM Europe group : BILLABONG, ELEMENT, RVCA and TWO SEASONS.
  
  ♦ Respond to external customers inquiries with timely and accurate information
  ♦ Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency
  ♦Meet or exceed individual performance goals which contribute to the overall goals of the department
  ♦Utilize resources and tools to accurately respond to customer inquiries
  ♦Accurately navigate through specific system platforms( Ecom, Cybersource, Netsuite)
  
  

• Icarus Belgique - Sales Assistant

  2015 - 2016 ♦ Managed several orders in parallel, conception to design to the on-site installation
  ♦ Managed the technical documents from suppliers align with the progress of projects
  ♦ Respond to clients’ questions and fulfil clients’ requirements in a timely manner
  ♦ Automated process to deal with product data for higher accuracy and efficiency

• Nixon Europe - E- commerce sales assistant

  2013 - 2015 Bigger area: France, UK, Spain for B to C customers, and Belgium, Luxembourg, Netherlands , Sweden for B to B customers.
  
  Daily tasks:
  
  - Customer relations management ( B to B et B to C)
  - Customer social network management
  - Creation and implementation of customer service procedure
  

• Nixon Europe - secteur horlogerie - ASSISTANTE COMMERCIALE

  2012 - 2015 Bigger area: France, UK, Spain for B to C customers, and Belgium, Luxembourg, Netherlands , Sweden for B to B customers.
  
  ♦ Customer relations management ( B to B et B to C)
  ♦ Customer social network management
  ♦ Creation and implementation of customer service procedure
  
  

• Nixon Europe - Assistante commerciale

  2012 - 2013 De novembre 2010 à septembre 2012:
  Service administration
  - organisation de séminaire
  - gestion du courrier
  - organisation de voyage professionnel
  
  De septembre 2012 à ce jour:
  Service relation client
  - vente
  - service après vente
  - relation client en B to B
  - relation client en B to C
  - gérer les conflits avec les clients
  

• Nixon Europe - ASSISTANTE ADMINISTRATIVE

  2010 - 2012 ASSISTANTE ADMINISTRATIVE - Nixon Europe- Secteur Horlogerie3 - 2005
  + Organisation de sales meetings
  + Organisation de voyages professionnels
  + Gestion de taches administratives diverses.

Formations

• BERNOM

  Bordeaux 2013 - 2015 Master
  
  Compétences développées dans ce parcours:
  Motivation et gestion d’équipe (composée de parties prenantes ayant des objectifs parfois antagonistes
  Assurer la qualité du service client dans la perspective de l’amélioration des performances, en cohérence avec les actions du marketing.
  Participation à la conduite du changement.
  Gérer les relations avec l’ensemble des parties prenantes.

• Epseco Bayonne

  Bayonne 2013 - 2015 MASTER

• EPSECO

  Bayonne 2012 - 2013 Bachelor Marketing et Vente
  
  - Maîtrise des outils du Web 2.0
  - Webmarketing
  - Communication médias/hors médias
  - Marketing opérationnel et spécialisé
  - Création d'un site internet
  - Utilisation des réseaux sociaux
  

• EPSECO

  Bayonne 2010 - 2012 BTS Management des Unités Commerciales
  
  BTS

Réseau

• Anne-Lise MARQUETTE

• Aurore DELEUZE

• Camille COLOMBIER

• Charlene RIFLADE

• L'association LE CLUB VAUBAN

• Lionel REVERTE

• Marie LALANNE

• Richard GAYON

• Sandrine ARROCENA

• Sophie MOREAU