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Dahmane ACHOUR

MUNICH

En résumé

Mes compétences :
Stratégie d'entreprise
Configuration logicielle
Génie logiciel
Qualité logicielle
Enterprise Application Integration
Base de données
Product Lifecycle Management
Gestion du document
Gestion de la qualité
Analyse de risque
Analyse fonctionnelle
Recueil des besoins
Analyse stratégique
Analyse des besoins
Business Process Management
Business Analysis
Agile Development
ITIL Foundation V2
Gestion IT
Conseil IT
ITIL Foundation V3
Arbre des causes
Business management
ITIL
Documentation Management
UK
System Testing
Requirement Management
Internal Audit
team player
solution deployment
project implementation
Yourdon Structured Analysis method
UNIX
Task Management
Systems Analysis and design
Six Sigma
Scrum Methodology
SW Project coordination
SCRUM development methodology
Root Cause Analysis
Requirement Mgmt.
Quality Assurance Management
QA Management
Project Management
Process Improvement
Pascal
Oracle
N design
Microsoft Word
Microsoft Windows NT
Microsoft Visio
Microsoft Project
Microsoft PowerPoint
Microsoft Ou

Entreprises

  • Optimax ITMCeC Munich - Agile Scrum & IT Infrastructure Conusltant

    2015 - maintenant I have been involved in IT consulting with various organisations:
    o BPM, BPM-N design, optimisation, automation & documentation
    o Optimisation of SW DEV models (waterfall & Scrum)
    o Requirement elicitation, analysis (User Stories, Use Cases)
    o ITIL v3 (ST, SO & CSI)
    o Application Lifecycle Management (ALM)
    o SW Project coordination
    o Documentation Management & Technical writing (SW)
    * BA role:
    o Strategy mapping, feasibility study, data modelling, system
    architecture, process improvement etc...

  • Freelance - Conseil

    2012 - 2015 Optimisation des methodologies de developpement, Application Lifecycle Management, BPM, Root Cause Analysis, IT Infrastructure, BPMN Design...

  • Amadeus Data Processing GmbH - Process Analyst & SW Release Management

    2000 - 2012 * BPM/N, Problem, Change & Release Management
    o Manage IT projects, ITIL tool automation & implementation of
    IM, PM, CM & RM processes.
    o Contributing to CMDB implementation project (Service
    modelling & CI identification, collaboration etc...)
    o Application Lifecycle Management
    o Process measurement & KPI identification
    o Define & design process related business rules & logic
    o Responsible for implementation of SW automation requests
    o Service and process continuous improvement
    * Requirement Management:
    o Requirement Management
    * Internal Auditing (assessment for ISO 9000 standard) ;
    * Documentation Management & Technical writing (SW)

  • Canon Systems Management Europe Ltd - Senior QA Engineer

    1999 - 2000 * SW Localisation Project Management ;
    * Manage & coordinate localisation tests on UNIX, NT & Mac
    o Load, Product definition, Functional verification, Pre-
    Production, Stress and system Testing
    * Analyse, design, optimise & re-engineer SW Development Processes
    * Analyse, define, implement & document CSME best working
    practices & quality standards.
    * Manage SW localisation projects for most European languages
    o Evaluate test tools: Visual Test & SQA Test Suite 2000
    (Rational) and WinRunner (Mercury Interactive)
    * Documentation Management & Technical writing (SW)

  • Protek Distribution - Senior QA & SW Deployment Engineer

    1996 - 1999 * Manage & coordinate tests
    o Product definition, Functional verification and system Test
    * Manage & optimise solution deployment processes ;
    * Report on customer satisfaction & customer reported issues ;
    * Monitor implemented changes & Improve overall Quality ;
    * Implement documentation management standards

  • Clinical Computing Ltd - Software & QA Engineer

    1993 - 1996 * Systems Analysis & Design ;
    * Manage & coordinate tests
    o Product definition, Functional verification, system Testing ...
    * Re-design of a flat file clinical DB to a relational DBMS.
    * Assess project implementation & risk impact ;
    * Design data models using Yourdon methodology.

  • Computer Trade Service International - Database Designer & Developer

    1991 - 1993 Géstion du déploiement de solutions EPOS.

  • Royal Brampton Heart & Chest Hospital - Clinical Database Developer

    1991 - 1991 Développement des applications traitements médicaux.

  • Wright Systems & Nicholas - Trainee Database Developer & Designer

    1989 - 1990 Développement des application commerciales sur ORACLE.

  • Smyth Employment - Freelance

    1979 - 1989 Part time freelance work (while studying) with various employment agencies,

Formations

  • NCC UK (Angleterre)

    Angleterre 2008 - 2009 Post Graduation (Études à distance)

    Post-Graduation in Strategic Business IT, (Distance learning)
    * Systemic thinking, Problem solving techniques, IT Strategy
    Management, Task Management, Internet Security

  • Formations Spécialisées Professionnelles (Munich)

    Munich 2000 - 2012 Certifications professionnelles

    Business Process Mgmt., Strategy Mgmt. 6SIGMA, Krauthammer Behavioural Management (
    Quality Assurance, Project Management foundation (Germany)
    ITIL v2 & 3 foundation training (Germany)
    Internal Auditing, Negotiation skills (Germany)
    Process Improvement & KPIs (Germany).
    Root Cause Analysis: Procedure not followed (Webinar, USA)

  • University Of North London (Londres)

    Londres 1993 - 1995 Post-Graduate Diploma

    Informatique/Computing: Développement, Base de données, SW Design & Analyses.

  • Southall Technical College (Londres)

    Londres 1987 - 1988 Management Operationel

    Ergonomie, techniques de management opérationnel, gestion production, administration.

  • University Central London (Londres)

    Londres 1987 - 1988 BTEC

    Systems Analysis and Design

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