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Daniel CARCELES

RUEIL MALMAISON

En résumé

Global Leader with more than 15 years experience in a multi-national environment (http://fr.linkedin.com/in/danielcarceles )

SPECIALITIES :

.• Customer Service Management: creation, implementation and operational management of Call centers in 14+ countries across EMEA, APJ and Americas.

• Organization design, people management (+550 heads) and effective teams development.

• Change management (Six Sigma certified), quality controls and international programs to improve customer experience, reduce costs and enable business growth.


http://fr.linkedin.com/in/danielcarceles

Mes compétences :
Call Centers
Lean
Offshoring
Customer Experience
six sigma
quality

Entreprises

  • American Express - Vice President, Head of Service Delivery Network France, Spain & Benelux

    RUEIL MALMAISON 2014 - maintenant

  • American Express - Director, Operations / Corporate Service Delivery

    RUEIL MALMAISON 2010 - 2013

  • DELL - Global Business Operations Director – APJ/EMEA/US - 550 heads

    MONTPELLIER 2008 - 2010 Scope : APJ/EMEA/US
    Size of the team : 550 heads

  • DELL COMPUTER - Regional Operations Director – EMEA – 224 heads

    MONTPELLIER 2006 - 2008 Scope : EMEA
    Size of the team : 224 heads

  • DELL COMPUTER - Regional Sales Operations Manager – Southern Europe - 56 heads

    MONTPELLIER 2005 - 2006 Scope : Southern Europe ( France, Spain & Italy )
    Headcount .

  • DELL COMPUTER - Relationship Business Operations Manager – France – 42 heads

    MONTPELLIER 2003 - 2005 Scope : France
    Size of the team : 42 heads

  • DELL COMPUTER - Credit Control and Collection Leader – Spain/Italy

    MONTPELLIER 1999 - 2003 Scope : Spain / Italy
    Size of the team : 29 heads

Formations

Pas de formation renseignée

Annuaire des membres :