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David PRECIS

Paris

En résumé

SCOPE:
Western Europe (France, Spain, Portugal, Belgium and Netherlands)

PRIMARY RESPONSABILITIES:
- Develop and execute SRD strategies for Product Fulfilment and Customer Care to maximize productivity, minimize costs and improve services.
- Develop and maintain strong relationship with current suppliers.
- Build a highly skilled, motivated and value added Operations team.
- Manage the SRD Operations teams to meet savings and budget targets and to meet internal clients expectations.
- Ensure best practises are developed, applied and shared.
- Provide industry intelligence and technical expertise in Product Fulfilment, Inventory management, Cartoning and Billing areas, ensuring the company is using the most appropriate technologies to manage the business.

PRODUCT FULFILMENT :
- Drive Product Fulfilment and Supply Chain efficiency and effectiveness through all business processes.
- Negotiate favourable contract and agreement, set up negotiation strategy with vendors and ensure compliancy by Reader’s Digest and suppliers.
- Support SRD organization by providing Product Fulfilment expertise.
- Answer to internal customers (Marketing, Finance) needs and act as a proactive business partner.
- Support new business initatives.
- Manage La Poste (french postal service)relationship.

CUSTOMER CARE :
- Maintain and develop current customer relationships in order to maximise opportunities and increase profitability.
- Manage Call Center and Readiness in order to maximize productivity, minimize costs and improve services.

CRITICAL TASKS :
- Initiate and review potential new cost reduction initiatives.
- Optimize SRD product fulfilment, billing and customer care strategies.
- Drive commonality, standardisation and harmonization.
- Create and promote best practices in product fulfilment, inventory management, carton harmonization and billing activities.
- Develop benchmarking criteria to ensure highest performing and lowest cost supply base.

ON GOING TASKS :
- Budget setting and review.
- KPIs : understand current performance / conduct analysis.
- Campaign economics (support of planning and post mortem analysis).
- New business ventures and partnerships.
- Explore digital opportunism.
- Team structure : recruit, strengthen and develop, define responsibilities.
- Business unit reporting.
- Sox and other audit requirements.
- Project Management.
- Improve technical knowledge.
- Encourage and coordinate a continuous improvement approach.

Mes compétences :
Lean management
Six Sigma
Optimisation des process
E-commerce
Outsourcing
Logistique
Réduction des coûts
Achats
Gestion de projet
Business Process Outsourcing
Service client
Management

Entreprises

  • Swiss Post Solutions - Directeur de Programme

    Paris 2014 - maintenant
  • Selection du Reader's Digest - Head of Operations Western Europe

    2011 - 2013
  • Reader's Digest - Head of Operations France

    2010 - 2013
  • Sélection du Reader's Digest - Customer Care and Supply Chain Manager

    2005 - 2010
  • Côté Livres - Responsable logistique

    2001 - 2005
  • Zoom Marketing - Chargé de Marketing Opérationnel

    2000 - 2001

Formations

Pas de formation renseignée