Delphine BOILEAU-TERRIEN

En résumé

Entreprises

• CSC - France - HR Assistant & Project Coordinator

  maisons alfort maintenant 1 - Coordination of France and worldwide projects for the implementation of a career and skills ERP
  Functional HR support for a skill database : definition of the operational needs, deployment, technical link with the corporate database and communication plan
  Functional HR support for an electronical appraisal tool : test, technical and functional propositions, translation, deployment, communication plan (user guides, HR communication)
  
  2 - HR management
  Coordination of the appraisal process (on mission, annual process)
  Staffing : knowledge of the skills and ambitions of the consultants with regular interviews at the head office and on project, management support to find the right profile for each mission
  Coaching : HR support for the coaching program
  Internal communication (internal newspaper "Interface", distribution every 2 months)

• EKKo Consulting - Shanghai - Project Coordinator

  maintenant eKKo Consulting, consulting company providing individual trainers for sport & languages (English, Mandarin & French)
  
  - Client relationships
  Client needs meeting
  Client satisfaction/Customer care

• CSC - France - Human Resources Manager for a BU

  maisons alfort maintenant 1 - Internal staffing
  Interface of managers for internal staffing needs related to local & international projects
  Analysis the staffing needs and specifications of skills
  Collaboration with managers to prepare & organize the most efficient staffing
  Pre-screen of candidates resumes
  Interview candidates regarding the staffing needs and their career wishes
  Produce feedback & comments about the candidates
  Collaborate closely with the managers to define the annual recruitment plan
  
  2 - Coaching & Change management
  - Actions to optimise skills of employees (technical, functional, junior, expert and senior profiles, qualified and less qualified people)
  - Training to passe a customer interview (how to prepare the interview, the behavior, questions to ask...)
  - Leading meetings for available consultants to motivate them to be pro active to find a project : define action plans, action reports, to have a good resume
  
  - Counselling & coaching of consultants : integration briefing, advide about caree, training and difficulties on projects
  
  - HR support for internal coaches : counsel, provide guidelines to help them in this function
  
  - HR support for the creation of the agency at Toulouse (2 to 50 people)
  - Coordination of the actions of the others HR departments in Paris : recruitment, training, payroll, law
  - Follow up at distance with phone calls and trips to Toulouse about integration, wishes of career evolution and satisfaction on project
  
  3 - Training & Competence management
  Collaborate closely with the managers to define the annual training plan
  Initiate training regarding the project needs
  Follow up of individual training status
  
  4 - Operations & Career management
  - Responsible for the annual appraisal process
  - Organisation and participation to the annual reviw meeting with the management
  - Coordination and support to the annual appraisal interviews
  - Work on compensation increase liaise with the budget
  
  - Liaise with the law department for all the difficult situations : conflict, redundancy
  - Develop internal events to retain people : lunch with team project, regular phone calls to be in touch with them
  -Ensuring the two-way mediation between employees and management
  - Follow up on employee satisfaction surveys and propose improvement initiatives
  - Manage inter company transfers for local and international relocation in collaboration with the mobility department

• TalentSpheres Group - Shanghai - Senior Consultante

  maintenant TalentSpheres Group - Consulting company providing Head hunting, assessments & HR projects
  
  1- Executive Search projects
  Analysis of client's needs : industries & functions' target
  Create a relevant database for cold calling
  Initiate first short interviews by phone
  Interview of the most suitable candidates
  Finalise a short listed candidates
  Client relationships management : regular feedback & support
  
  2 - Assessment projects with HR consulting support: Profiles International tool
  Involve in client workshop to define the project
  Organise & support assessment sessions
  Analysis of the candidates' results
  Candidates feedback interview with career plan advices
  Client feedback session with HR consulting advices
  
  3 - Internal consulting projects : TSG's management & internal processes improvements
  Define the specific requirements
  Analysis of the internal processes & way of working of each team members
  Implement improvements & new solutions based on interviews & experiences
  
  4 - Sales & Marketing
  Create a sales brochure for Profiles Int. and all products
  Create sales scenarios for selling Profiles tools by cold calling
  Involve in client meeting & clients proposals writing
  Networking approach for business development
  
  Clients : French, British, Singaporean....for China location

• Freelance - Coach

  2008 - maintenant Coach for Individuals & Groups, Western & Chinese people
  
  Career coaching cases studies
  ­ Based on a corporate project, the team had to propose 4 tools, methods and advice easy to learn by each employee to improve creativity in the company
  ­ Design a professional project and be able to get a new job with self-confidence
  ­ Prepare a presentation and be confident during the speech
  ­ Manage a career transition and build an action plan
  
  Expatriation
  - Interviews, searches and studies

Formations

• Institut Pour Le Développement Du Potentiel Humain (Montréal)

  Montréal 2009 - 2011 Ecole de formation au coaching certifiée par l'ICF (International Coaching Federation) - Formation canadienne

• Mediat Coaching

  Paris 2008 - 2008 Ecole de formation au coaching certifiée par l'EMCC (European Mentoring and Coaching Council) - Formation francaise

• Université Paris 1 Pantheon Sorbonne

  Paris 2003 - 2004 Master, Ressources Humaines

• Université Paris 6 Jussieu (New York)

  New York 2002 - 2003 Maitrise, économie option RH

Réseau

• Annick BOUCHACOURT

• Chantal DOGIMONT *

• Chloé ASCENCIO

• Eveline DEMELENNE

• Françoise BARDON

• Gwendoline COCQUET

• Muriel BOISSEVAL-BALME

• Nathalie AMASSE

• Valérie Et Pascal NEISS

• Véronique RAULT