Diana ASNANI

En résumé

Entreprises

• Manageris - Chef de Projet Web Intern

  Paris 2012 - maintenant Project and Resource Management:
  • Manage and coordinate the e-commerce project according to the project management methodologies (Agile SCRUM framework)
  • Collaborate with internal and external resources to ensure website content, social media, digital marketing and email marketing are aligned
  • Act as liaison with the business leaders to ensure content is relevant and up to date across web and mobile channels
  Content Management:
  • Identify content requirements, design and implement content solutions and content planning and execution
  • Manages all content appearing on Manageris.com
  • Curates a wide-variety of content from a variety of internal sources.
  • Gathers content (product text description, graphics) from internal sources
  • Enters/update content into the CMS tool and tags, associates with other content (text, graphics or photo).
  Search Engine Optimization (SEO):
  • Responsible for implementing good SEO standards per Manageris’ SEO strategy and provides analytics and reporting as requested including managing, encouraging and curating linked content and managing
  canonical tagging for Manageris’ generated content.
  • Copyedit and proofread all web content
  • Recommend programming changes by analyzing traffic to the site
  

• The Malaysian Food,Spa and Beauty Magazine - Freelance Writer

  2010 - 2010

• Ventyx - Communications Engineer

  2009 - 2011 • Incident Management: Support Level 1 to 3, the network infrastructure and network areas
  • Problem Management: Analysis of problems, determining root causes and proposed RFC for solving problems in a sustainable manner; implementations
  • Realise more than 30 short-term upgrade and maintenance projects
  • Built strong internal working relationships with multi-disciplinary teams and departments
  • Implemented and adhered to ITIL aligned change management processes
  • Coordinated with IT vendors to resolve and handle IT issues
  • Provided technical consultation to clients to improve or upgrade their IT infrastructure needs
  • Coached new team members on IT operations best practices
  

• Mahindra Satyam - IMS Delivery Team Leader (Level 1)

  Hyderabad 2008 - 2009 • Management of a team of 15 people for 10 customer accounts
  Technical Operations:
  • Be responsible for planning (daily schedule, special requests) and smooth operation
  • Be the point of escalation in case needed for the support of other contributors in the project
  • Updating and implementing IT processes and procedures.
  Functional and administrative responsibility for the contract:
  • Ensure the quality of service
  • Reporting of quality indicators / service level agreement contract; including detailed information regarding problem resolution, trend analysis on KPI's, SLA's, project status and client satisfaction reviews
  • Organize and track steering committees
  • Manage proactively to changes in the scope of the contract
  • Budget Monitoring
  Management Team:
  • Set goals and track results
  • Organize, plan and coordinate operations
  •Develop and share new team members on best practices
  

• Mahindra Satyam (formerly Satyam Computer Services Ltd) - Network Engineer

  Hyderabad 2007 - 2008 • Manage network services and resources to meet the needs of internal
  My projects:
  • Support the project "Infrastructure Enterprise Portal" for the customer "Bank Negara Malaysia"
  • Support the "CO Revamp" project for the customer "Singapore Changi Airport Terminal 3"
  
  

Formations

• Institut Privé Campus Langues, Paris, FRANCE

  Paris 2013 - maintenant

• Ecole Supérieure D'Ingénieurs En Electronique Et Electrotechnique

  Noisy Le Grand 2011 - 2013 MSc. Management of Technology in Information Systems
  
  - Awarded Distinction
  - Committee Member of The MoTIS Student Mentorship Project

• Universiti Putra Malaysia (Serdang, Selangor)

  Serdang, Selangor 2004 - 2007 Computer Networks
  
  Computer Science - -Overall best academic student in the Department of Communication Technology and Networking 2006/2007 (UPM)
  -Overall best student in the Faculty of Computer Science and Information Technology 2006/2007 (UPM)
  -President of the Linux Club