En résumé

Senior executive with over 20 years experience in blue chip companies of the Fast Moving Consumer Good & industrial sector.

Proven track record in challenging assignments in customer services, supply chain, sales operations, sales, product management and advertising.

Initiator of core management initiatives contributing to direct bottom line results.

Extensive experience in managing complex re-engineering, change management, cross-functional and international projects requiring leadership, vision and people management.


  • Biosensors Europe SA - Sales _Operations Director

    Paris 2005 - maintenant Supply Chain downstream, Customer Service, Regulatory
  • Consulting - Consultant

    2003 - 2004 Consulting Supply Chain - SERONO
  • Energizer Europe - Customer Service Director Europe

    1995 - 2003 Business Support & Development Director Europe 2003
    •Defined with external suppliers a new framework for sales coverage in Germany.
    •Managed gray import cases and a consumer product recall.
    •Mapped VAT processes of a central distribution warehouse.
    •Defined the new common back-office structure for the combined Energizer & Schick-Wilkinson Sword operations.

    Customer Service Director Europe 1997-2002
    •With a staff of 80 located remotely, contributed to all re-engineering projects driven for the HQ.
    •Harmonized European back-offices & introduced SAP R3 SD/AR.
    •Merged Austria, Switzerland, Nordic, Belgium to regional Shared Service Centers.
    •Managed Y2K & Euro task-forces.
    •Launched a VMI (ECR) project for a major European retailer.
    •Implemented CRM tool for sales force.
    •Managed a €uro Pricing team that lead to a European brand restage.
    •Sponsored all SAP R3 SD related process enhancements: EDI, archiving European customer master file, Internal Procedure Manual, service level measurement, minimum order value levels, back-order policies etc…
    •Contributed directly to core supply chain projects; single European warehouse, forecasting (Sales Operation Meetings), Manugistics implementation.
    •Implemented a system to measure and reduce slow movers.
    •Developed new working capital management tools.

    Customer Service Director France, Paris 1995-1997
    •Changed the back-office structure into a “one stop shop” concept.
    •Successfully implemented SAP R3 (SD/AR/WM).
    •Reduced the litigation rate by 40% in one year.
    •Integrated the sales forecast with the European structures.
    •Championed all SD processes in the European SAP R3 Team (incl. FI/CO).
  • Kimberly-Clark - Directeur Service Clients

    Nanterre 1991 - 1995
  • Lever - Marketing, ventes, qualité, logistique

    1982 - 1991 Logistics Manager 1991
    Quality Director 1990
    Sales Operation Director 1988-1990
    Sales Director Paris Area 1987-1988
    Sales Administration Manager 1984-1986
    Product Manager Laundry Detergents 1982-1984
  • Leo Burnett & TBWA (Allemagne) - Advertising Manager

    1980 - 1982


Pas de formation renseignée