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Driss GOUAICH

Argenteuil

En résumé

Mes compétences :
Gestion de la relation client

Entreprises

  • General Motors - Customer Service Representative

    Argenteuil 2012 - 2014 • Helped General Motors employees, retirees, and their families obtain their GM discount to purchase a new GM vehicle.
    • Assisted the different customers to use our websites to get their GM discount online.
    • Assisted GM Credit Card members and GM dealers with rewards inquiries and redemptions.
    • Excellent time management and multi-tasking skills including inputting data, providing solutions, navigating through various screens and applying basic customer satisfaction techniques
    • Excellent people skills and ability to deal effectively with irate customers.
    • Strong interpersonal communication skills including probing and listening skills.
  • Sonelgaz - Stock logistique

    1984 - maintenant • Used RF Gun (Radio Frequency) for receiving, putting away, returning to Stocks, issuing and shipping.
    • Ordered and stored materials to maintain inventory of stock.
    • Collected data from all the warehouses (Returns, Receiving, and Transfers) and produce a monthly report of delivery, incoming stock, and then check for discrepancies.
    • Ensued that all appropriate safety regulations are being followed both with regards to personal safety and safety of inventory.
    • Worked with finance and purchasing departments.
    • Managed qualified staff to conduct yearly physical stock count.
    • Verified contents of shipments received against original order and invoice.
    • Contacted companies to arrange for shipping and delivery of goods.
    • Filled orders and/or made sure orders were filled correctly.

Formations

  • Institut National De Génie Mécanique (Boumerdes)

    Boumerdes 1981 - 1984 Technicien Superieur d'Etat

Réseau

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