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Edouard RIVOAL

Bois-Colombes

En résumé

What I do:

I am a consultant, helping customers find the best Maintenance Renewals from IBM, for their business.
In relation to that I need to Understand and identify your client needs to offer them tailored sales solutions for their maintenance.
I offer this Service for all clients in France, Monaco and Andorra.


How I do it Differently:

Through my experience in Sales, in order to deliver the best solution for all customers I Plan and conduct negotiations with customers to drive lasting agreements and commitments and ensure a high level of customer satisfaction is maintained. Plan a strategic relationship with customers and build up effective and productive business relationships with key decision makers.

Mes compétences :
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Relations clients
Travail en équipe
Accueil des clients
Mise en rayon
PGI
Marketing
Fidélisation client
Gestion de la relation client
Comptabilité générale
Jeu vidéo
Commerce B2B
Vente directe
Administration des ventes
Digital Asset Management
Stratégie digitale
Contrôle de gestion
Contrôle qualité
Management de la qualité
Sales
Management

Entreprises

  • IBM - Digital Sales Specialist

    Bois-Colombes 2015 - maintenant - Accounts on the French Market
    - Manage a pipeline of sales opportunities through Social Media (Twitter and LinkedIn) and phone interactions with the customer set, driving revenue and maximizing the opportunity.
    - Pricing negotiation through IBM internal approval process.
    - Daily contacts with customers and IBM Partners (Distributors and Retailers).
    - Commit to and deliver results linked to monthly, quarterly and annual targets and forecasted sales achievements.

  • Google - Anchor Mentor at Google Maps

    Paris 2013 - 2015 Quality controller:

    Controlling accuracy of operators from my team, making sure they respect the Google's policy.
    Controlling work of my team members and if needed, send back the faulty data to the operators, making sure they understand their mistake, explaining the procedure to follow, always referring to Google's policy.

    Mentor:
    Part of the mentor team for the West market (around 100 operators)
    Participating to weekly meetings with team leads in order to plan the training for new hires or under performing operators.Communicating in person or by email with leads, assessing the needs in training of operators to help them reaching their targets
    Giving training to new hires or under-performers. Filling up documents, taking track of what areas they need to improve as well as their progress in order to optimize their work and keep a high level of motivation.
    Giving feedback to different Project Manager Google about the New tool.

  • Keywords International - Localization Tester

    2013 - 2013

  • Appco Group UK - Field Representative

    2013 - 2013 - Doors at doors communication
    - Work for different fundraising companies
    - Canvassing customers to obtain sponsorship for fundraising companies

  • ZOHEA - Store Manager

    2012 - 2013 - Team Leader
    - Stock Management,
    - Stock filling
    - Contacting customers via phone to confirm orders delivery
    - Relation supplier
    - Assisting Customers
    - Management Web site
    - Advertising

  • Le Tanneur & Cie - Customer Advisor

    2011 - 2012 - Stock management
    - Relation customers
    - Assisting customers

Formations

Réseau

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