El Mehdi KHEI


En résumé

A dedicated, energetic and results driven professional educated, employed in the United Arab Emirates, and Morocco. Offers a strong foundation in Customer Service and Sales. My capacity of analysis, motivation and my facility of adaptation and aptitude of integration constitute my personal profile.

Mes compétences :


  • The Address Hotels & Resorts - Assistant Front Office Manager

    2013 - maintenant
  • The Address Hotels & Resorts - Guest Engagement Manager / chief Concierge

    2012 - 2013
  • The Address Hotels + Resorts - Guest Services Shift Leader ( supervisor )

    2011 - 2012
  • The Address Dubai Mall - Guest Service Executive

    2010 - maintenant Process all guest and Groups check-ins, check-outs,
    room assignments, managing room changes/late check-out requests.
    Secure payment; activate/reissue room keys.
    Ensure rates match market codes, document exceptions.
    Verify/adjust billing for guests. Communicate to appropriate.
    Coordinates with Event, Sales , Reservations, Houskeeping and F&B Departments.
    Ensures a perfect Guest engagement and Top level sevices
  • The Monarch Dubai Hotel - Reservation Sales Agent

    2009 - 2010 Efficiently and pro-actively handles the enquiries and reservations, building and developing relationships with guests, proactively seeking repeat business. Produces and constantly updates room rates to increase Yield and occupancy levels. Deals with the corporate and leisure markets.
    Prepares daily reports for the Reservation Manager and following up the payment with wholesalers and companies. Coordinates with sales and front office department in order to ensure a smooth operation.
  • The Monarch Dubai Hotel - Captain..Private Dining

    2008 - 2009 Ensures highest quality of Food and Beverage service to the guests through the use of established service Standards.
    Handles cash effectively & efficiently.
    Manages private parties, cocktail events, coffee & tea Breaks in meeting Rooms.
    Daily and monthly Mini bar inventory.
    Coordinates with the kitchen, stewarding and Guest Relation.
  • IBIS Mossafir Rabat - Receptionist

    2007 - maintenant
  • The Monarch Dubai Hotel - Senior Butler

    2007 - 2008 Ensures that guests are delighted and expectations are exceeded, providing personal service, and a warm, relaxed, yet refined ambiance ensuring that guest experience meets their needs, expectations and desires, liaising with other support departments whenever necessary.
    Performs all tasks in accordance with the standards established by The Leading Hotels of The World. This includes, but not limited to, registration of guests, night turndown service, luggage delivery, packing/unpacking services and handling lost and found items.
    Inspects each assigned Suite or Room cleaned by attendants prior to guest's arrival to ensure all the guests’ preferences are met.
  • Royal Air Maroc - Agent d`escale / Ground Staff

    Casablanca 2006 - maintenant Training


  • Cambridge College International (Dubai)

    Dubai 2010 - 2011 Diploma of Business Management
  • ESARC Studair (Rabat)

    Rabat 2005 - 2007 Diploma in tourism
  • Alkhawarizmi (Meknes)

    Meknes 2002 - 2005 Science Baccalaureate


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