monaco2013 - 2013Managing a team of 3 people, responsible for setting up the Unit Quality Customer Relations, Scope: Customer Journeys, Processes (from Quote to Cash) & KPIs continual improvement; In charge of Training (Initial, continuous & product prelaunch).
Monaco Telecom
- Project Manager
monaco2012 - 2013Responsible for two projects: “Simplicity+”: Customer Satisfaction Management through Customer Journey review. New Methodology to set up & implement. &“Independence Day” Design & implement strategy of Technical & Financial Independence vs Orange France on Mobile service
Monaco Telecom SAM
- Process & Internal Control
2010 - 2012 In charge of design, implementation & monthly reporting of the Group Balanced Scorecard
In charge of process reviews and follow up according to the Group control framework
Support to Operations in Risk Management, process Optimization, Control environment
Management of Contract renegotiation with the Call Center provider (from RFP to contract signature)
Monaco Telecom SAM
- International Business Controller
2009 - 2010? In charge of financial reporting, monthly closing for Afghanistan, Kosovo & African Gateways areas.
? Financial support to operations: preparation of business cases, specific reports etc…
? Interface with Monaco & Island holding & Cable & Wireless International stakeholders
PriceWaterhouseCoopers
- Supervisor
Neuilly-sur-Seine2008 - 2009In charge of managing the Audit team for Kéolis (SNCF subsidiary), DHL Maastricht and other small & medium sized companies.
? Business Consulting for Monaco Telecom International
Ernst & Young
- Audit Senior
Courbevoie2007 - 2008Audit of Total E&P branch in Norway, in charge of reporting to Paris office (statutory audit & SOX), development of expertise in oil & gas accounting. Management of the team and review of staff work
? Audit of Roxar (public company quoted on the Oslo stock exchange): Management of the whole audit work from planning to delivery of final reports: review of the group consolidated financial statements (including a merge in 2007) and statutory accounts. As primary team member, in charge of preparation and communication of audit instructions to other auditors as well as the follow-up of deliverables reporting and analysis. Management of the audit team with direct report to the partner
? Audit of other small companies & preparation of tax return
ACERGY SUBSEA 7 - Stavanger
- Financial Analyst
2005 - 2007? Internal audit project: in charge of improving working procedures/routines within Finance department.
? Responsible for implementing and promoting a Balanced Scorecard within all departments of the Northern Europe and Canada region based
? Project control support for offshore construction projects in the North Sea
